Office Experience Manager
Business Unit: Medeco Security Locks
Location: Salem, Virginia (on-site)
Reports To: Director of Human Resources
Experience Level: Experienced Professional
Pay Type: Hourly Non-Exempt (Typical hours M-F 9am – 5pm)
Position Summary
The Office Experience Manager is an experienced, hands-on professional responsible for office operations, employee experience, events and communications, community engagement, and administrative support to Human Resources and leadership.
The role requires a proactive, independent working style. The successful candidate anticipates needs, brings forward ideas and recommendations, and takes approved initiatives from concept through execution. The individual is expected to build participation and teamwork while keeping HR leadership informed and obtaining approval for significant programs, commitments, and expenditures.
Key Responsibilities
Office & Workplace Services
- Coordinate day-to-day office and workplace services, including breakroom and vending vendors, supplies, meeting spaces, visitors, mail, and general office needs.
- Coordinate with internal maintenance on building, restroom, common-area, and facility issues and follow requests through resolution.
- Support building access badge/ID and time-card administration as assigned.
- Respond to routine employee requests and proactively identify opportunities to improve workplace services.
Employee Experience, Events & Communications
- Recommend, develop, and manage employee events, recognition, engagement, wellness, and culture-building initiatives that support HR and business goals.
- Lead approved events and projects from planning through execution, including timelines, budgets, vendors, communications, logistics, and follow-up.
- Build cross-functional teams and promote employee participation around programs and events.
- Develop internal marketing and employee communications, including weekly HR announcements and event promotions.
- Serve as an active, leading member of the Safety, Wellness & Activities Team, partnering with HR, Safety, and other stakeholders.
- Manage approved event and project budgets and escalate significant risks, costs, or decisions when needed.
Employee-facing activities in the current HR work plan include recognition, employee appreciation, wellness, community, survey, and company events.
Community Engagement
- Identify and recommend opportunities that help the company maintain an active and positive presence in the local community.
- Coordinate approved volunteer activities, community events, partnerships, and employee participation.
- Build relationships with appropriate community organizations, schools, and nonprofit partners.
- Connect community involvement with employee engagement and company culture.
Administrative & Leader Support
- Work closely with the Director of Human Resources and HR team, providing general administrative and project support.
- Support site and group-level leadership as assigned with scheduling, meetings, presentations, reports, travel arrangements, and follow-up.
- Coordinate weekly itineraries, meeting rooms, customer visits, training sessions, and other business activities.
- Prepare and distribute meeting materials, communications, and financial, HR, and business reports as assigned.
- Anticipate administrative needs, track commitments, and maintain appropriate confidentiality.
- Provide administrative support to HR without primary ownership of recruiting, employee records, employee relations, or HR compliance.
The leadership-support model emphasizes meeting preparation, follow-up, communication drafting, stakeholder coordination, proactive recommendations, and practical execution.
Required Qualifications
- High School Diploma or equivalent.
- Minimum 3 years of relevant professional experience in office management, employee experience, events, communications, executive support, project coordination, or related work.
- Strong organizational, project-management, communication, and customer-service skills.
- Experience managing vendors, events, projects, priorities, and deadlines.
- Ability to work independently, exercise sound judgment, and know when leadership approval or escalation is appropriate.
- Ability to engage others and coordinate teams without formal authority.
- Professionalism and discretion when handling confidential information.
Preferred Qualifications
- Bachelor's degree in Business Administration, Human Resources, or a related field.
- Experience with employee engagement, events, internal communications, community involvement, or executive support.
- Experience managing event budgets.
- Experience working with Human Resources.
- Experience working in support of a manufacturing or industrial enterprise
What Success Looks Like
The successful candidate is both a builder and a doer. They anticipate needs, bring forward practical ideas, engage the right people, and take approved work through completion. They are equally comfortable leading an employee event, supporting leadership, creating an internal communication, coordinating a community activity, or resolving a routine workplace issue.
The hourly rate for this position is $19.23 - $26.92
The final pay offered to the successful candidate will depend on experience, skill level, and other qualifications for the role. Benefits and additional compensation offered for this position are
- Paid time off, including sick and vacation days
- 11 paid holidays (including your birthday!)
- Job-protected leave benefits in accordance with applicable law
- Medical, dental, vision, and life insurance
- On-site wellness clinic
- Supplemental critical illness, hospital, accident, and indemnity available for purchase
- Health and flexible savings accounts subject to eligibility requirements
- 401(k) plan with employer contributions and matching subject to plan eligibility requirements
All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.