Benefits:

• Employee discounts
• Health insurance
• Paid time off

Plumbing Office Manager Needed

We are seeking an experienced Plumbing Office Manager to join our team in Chatsworth, CA. The ideal candidate will have hands-on experience managing a plumbing or home-service office and be comfortable overseeing daily operations, customer service, scheduling, dispatching, and office personnel.


Service Titan experience is REQUIRED. 
We are looking for a highly organized, motivated manager who can keep the office running efficiently, improve productivity, reduce unnecessary overhead, and help the company achieve its goals.


Responsibilities

• Oversee the daily operations of the plumbing office.
• Manage, train, and motivate office and CSR staff.
• Oversee customer service, scheduling, and technician dispatch.
• Use ServiceTitan daily to manage customers, jobs, scheduling, reporting, and office operations.
• Monitor KPIs, productivity, booking rates, and overall office performance.
• Track and report on employee and company productivity.
• Coordinate closely with technicians and field management.
• Handle customer concerns and escalated issues professionally.
• Help improve processes, efficiency, and profitability.
• Monitor estimates, invoices, payments, and other office functions.
• Maintain accurate customer and job information.
• Make sure the office is organized, responsive, and operating at a high level.

Requirements

• ServiceTitan experience REQUIRED.
• QuickBooks knowledge 
• experience in Microsoft word/ excel and PowerPoint 
• Previous management experience in a plumbing, HVAC, or home-service company strongly preferred.
• Excellent typing speed and accuracy.
• Strong computer skills and ability to work efficiently with multiple software systems.
• Excellent communication and customer-service skills.
• Strong leadership and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Experience managing employees and tracking KPIs.
• Reliable, professional, and accountable.
• Strong problem-solving and decision-making skills.

Schedule


Monday–Friday, 8:00 AM–5:00 PM


Location: Chatsworth, CA


If you are an experienced plumbing office manager who knows ServiceTitan, can lead a team, and knows how to keep a busy plumbing operation running smoothly, we want to hear from you.