SUMMARY:
The Office Manager is responsible providing leadership and management of operations of one physician practice site.
The role will be responsible for staffing, patient relations, office planning, computer systems and protocol, establishing standards for office operations and procedures, equipment and supply ordering, accounts payable and more.
The Office Manager is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence.
Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
In addition, our leaders will demonstrate an aptitude for:
Ensure Accountability and Build Effective Teams
Drive Vision and Purpose and Optimize Work Processes
By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
RESPONSIBILITIES:
KEY RESPONSIBILITIES:
Provides leadership, direction, and coordination for general clinic operations
Supervises all non-physician staff at the office
Collaborates with Director to plan and execute practice financial goals
Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
Responsible for coordinating all information, service statistics, billing data and other financial data with the central billing office.
Manages staffing to always ensure appropriate coverage, responsible for hiring and onboarding new staff
Partners with Human Resources on performance and employee relations issues
Provides for initial orientation and ongoing training of personnel in proper work performance
Designs and manages scheduling systems with physician approval to maximize patient satisfaction and office efficiency.
Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
Provides information and assistance to patients to ensure effective patient relations. Investigates and proactively resolves patient complaints and concerns
Assures that provider schedules are developed and maintained
Responsible for maintaining the facility including managing any repairs or remodeling, service contracts on equipment and the inventory of all capital equipment
Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations
Ensures proper invoicing and tracking of receivables and payments to vendors
Prepares documents for billing physician encounters, enters data, ensures that referrals are received, performs referral management, etc.
Other duties as assigned.
MINIMUM QUALIFICATIONS:
REQUIRED QUALIFICATIONS:
5+ years' experience working in a physician practice or other health care setting required.
Experience supervising staff preferred
Thorough understanding of medical terminology required.
Excellent computer skills
Strong written and verbal communication skills.
Experience with EMR required
Ability to analyze operational issues and solve them creatively.
Strong orientation to patient care.
EDUCATION:
Bachelor's degree or equivalent education and experience
Pay Range:
$53,060.80-$87,547.20
EEO Statement:
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
LPG-Newport-20 Powel Ave - 20 Powel Ave Newport, Rhode Island 02840
Work Type:
M-F 0800-1700
Work Shift:
Day
Daily Hours:
8 hours
Driving Required:
No