Office Support Assistant II

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please email fmla@milwaukeecountywi.gov. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Office Support Assistant 2

Department of Health and Human Services - Child Support

Hourly Pay Rate: $15.02 - $22.51

Closing Date: August 31, 2026, or sooner upon receipt of the first 50 application submissions received

Job Summary: The Office Support Assistant performs varied clerical tasks including Maintaining the KIDS database, process legal documents and provide necessary clerical support to ensure compliance with Federal Regulations, State Laws and mandates. This position allows the department to achieve performance measures set by the State of Wisconsin and to be able to provide timely and efficient services to the families in Milwaukee Count

Essential Duties and Responsibilities:

• Review new cases for correctness. Query various databases and update KIDS and On Base data systems accordingly.
• Entering and updating incoming and outgoing process documents on the KIDS, On Base and E filing systems. Create and update excel data sheets to track incoming and outgoing documents for service. Serve participants with their legal documents in the office.
• Review existing hard copy files to ensure essential documents have been scanned into OnBase electronic filing system. Scan files that have not been uploaded to OnBase.
• Assemble informational packets for mailing and distribution to participants. Mail and fax various documents to vendors, attorneys, participants and other agencies.
• Other duties as may be assigned.

Minimum Qualifications:

• Possession of a High School Diploma or GED equivalent
• Current resident of the State of Wisconsin
• At least one (1) year of full-time office clerical experience
• Basic knowledge of all related computer and software applications, such as word processing and spreadsheets

Additional Knowledge, Skills, and Abilities: Knowledge of modern office methods, spelling, grammar, and punctuation. Using various office machines, customer service with contact skills over the telephone and in person. Basic data entry skills with a high rate of accuracy, written and oral communication skills, organizational skills and the ability to follow oral/written instructions. Maintain records, files, and store items according to file codes or classifications. Perform basic math computations and work effectively and harmoniously with others.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

PG - NR12

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.