Part Time Administrative Assistant - Adapt Shop

Make a difference from day one

Southwest Human Development is Arizona's largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child's development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important time.

Your skills, experience, and passion are needed at one of the nation's largest nonprofits dedicated to early childhood development. Join our team and experience a long-term career which brings joy and satisfaction in knowing you make a difference. We offer over 40 programs and services to more than 140,000 children.

Why candidates love working here

• Contribute to meaningful work that helps children and families build strong foundations for the future.
• Enjoy a comprehensive benefits package, including medical, dental, vision, generous paid time off, and 401(k) employer contribution every paycheck.
• Build your future with access to learning, development, and career advancement opportunities.
• Be part of a collaborative, purpose-driven culture where your work truly matters.
• Join a Great Place to Work Certified organization, with a culture shaped by employee feedback and built on trust, support, and collaboration.

Job title: Part Time Administrative Assistant - Adapt Shop

We are seeking a part-time (20 hours a week) bilingual (English/Spanish) Administrative Assistant for our Health and Developmental Services Department - Adapt Shop. This position is responsible for diverse administrative duties, including entering and responding to referrals, answering phones, providing customer service, responding to and following up on insurance and community partner questions, screening and completion of referrals, and checking in clients.

This position is located at the Adapt Shop in Phoenix. Southwest Human Development is an equal-opportunity employer. A primary responsibility of this position is to be the first point of contact for families with young children who are seeking services and to work with pediatrician offices and other community professionals referring for services.

What you'll do:

• Serve as the first point of contact for families seeking services for young children
• Answer phones and provide friendly, professional customer service in English and Spanish
• Enter, screen, process, and respond to referrals
• Check in clients and assist with front desk operations
• Communicate with pediatrician offices, insurance providers, and community partners regarding referrals and services
• Respond to and follow up on questions from families, insurance companies, and community agencies
• Provide interpretation and translation support as needed
• Manage inventory and adaptive equipment records
• Maintain accurate files, databases, and documentation
• Perform administrative tasks such as filing, copying, faxing, and data entry
• Collaborate with other Administrative Assistants to support program operations
• Assist with additional administrative duties and special projects as assigned
• Support the Adapt Shop team in delivering high-quality services to children and families throughout the community

What you'll bring:

• Bilingual (Eng/Spanish) Required
• HS/GED required
• Strong ability to prioritize tasks, work efficiently in a fast-paced environment, meet deadlines, and collaborate effectively as part of a team.
• Proficiency in Microsoft Office Suite and experience using database systems are required.
• A willingness to learn Electronic Medical Record (EMR) software is essential.
• Valid Arizona Fingerprint Clearance Card - OR - must qualify for a valid Arizona Level One Fingerprint Clearance Card
• DES Criminal Affidavit Required
• AZ DHS Criminal History Affidavit Required

What sets you apart:

• Previous experience as a receptionist and/or administrative assistant is preferred.
• Familiarity with pediatric outpatient clinic settings and insurance billing processes is a plus.

Southwest Human Development is committed to creating a safe, healthy, and supportive environment for our employees and the communities we serve.