Card Processing, Communication Skills, English Language, High School Diploma, Hospitality Revenue, Hospitality and Tourism, Keyboards, Lift/Move 50 Pounds, Mathematics, Multilingual, Problem Solving Skills, Procedure Development, Property Management, Revenue Growth, Team Lead/Manager, Team Player, Telephone Skills, Time Management, Up-Selling, Writing Skills
Job Title
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
Job Description
The hourly pay rate for this role is $18.40. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
Duties and Responsibilities
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Promote team work and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem solving, reasoning, motivating and training abilities are often used.
- May be required to work nights, weekends, and/or holidays.
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?
About the Team
We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.
Job Info
- Job Identification 164939
- Job Category Hotel-Operations
- Posting Date 06/25/2026, 11:04 PM
- Apply Before 07/24/2026, 12:00 AM
- Job Schedule Part time
- Locations PO Box 33085, Joint Base Lewis McChord, WA, 98433, US