Part-Time Front Office Assistant

Department

PARKING SERVICES (IA-PARK-IUINA)

Department Information

Indiana University (IU) Indianapolis Parking and Transportation Services strives to deliver innovative solutions that enhance campus access for our community. Parking and Transportation Services is committed to developing sustainable transportation alternatives and programs that help reduce the universitys carbon footprint.

This department is proud to support IU Indianapoliss commitment to creating a safe and welcoming environment for all who come to campus. Our employees are dedicated to identifying and reporting situations that could compromise the safety of our community, and providing an exceptional customer experience for everyone we serve remains our primary goal.

As a self-supported unit within Auxiliary Services, this department does not receive funding from the state, the university, student fees, or tuition dollars. Revenue generated from parking fees is reinvested to maintain parking lots and garage facilities, operate free shuttle services for the University community, and provide complimentary vehicle services to those parking on campus.

Job Summary

Under general supervision, the Front Office Assistant acts as a liaison between a variety of customers, including current and prospective students, parents, employees, departmental representatives, and other stakeholders and cross-functional internal teams, to ensure the timely and successful delivery of solutions according to customer needs. This position manages moderately complex cases from initiation to resolution, escalating to higher-level appointed staff and/or managers when necessary.

Department-Specific Responsibilities

• Provides exceptional customer service by greeting and assisting customers and responding to customer inquiries and complaints regarding the organizations products or services.
• Resolves questions and problems from students, employees, and other stakeholders accurately by explaining and interpreting policies and programs with limited research and guidance; provides answers to questions and resolutions to problems.
• Builds and maintains business relationships with a variety of customers, including current and prospective students, parents, employees and dependents, departmental representatives, and other stakeholders, to promote customer loyalty and provide information about university programs and services.
• Ensures timely and accurate processing of information consistent with university policies. Updates and maintains basic information into databases.
• Redirects complex questions and issues to higher-level appointed staff and/or managers.
• Maintains high standards of confidentiality of all records and documents.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 2 years of relevant experience.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Demonstrates customer service skills.
• Ability to build strong customer relationships.
• Friendly and service-oriented.
• Strong verbal communication and listening skills.
• Demonstrates problem solving skills.
• Effective interpersonal skills.
• Effective conflict management skills.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This is an in-person position.

Advertised Salary

$20.00 per hour

Work Hours

20 to 29 hours per week.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support

Telephone: 812-856-1234