Calendar Management, Computer Maintenance, Custodial Services, Online Help, Organizational Skills, Printers, Record Keeping, Technical Support, Telephone Skills, Training/Teaching, WebEx
Tutoring Department Front Desk Receptionist
This position be a point of contact for students, faculty, and guests at the Tempe Tutoring location. Provide support to staff tutors and students. Answer emails, phone transfer calls, and take accurate messages. Create tutoring appointments, help students connect with tutors in-person or online. Help visitors by directing them, answering their questions politely. Provide basic technology support to students and tutors, help students and staff log in and virtual meetings assist with projects, filing, office cleaning, and organizing.
To best serve the students, department, and college, this position requires a physical presence on campus.
Essential Functions
- Provides service support for the Tutoring Department, greets students, staff, faculty, and guests, answers emails, phone calls, and schedules tutoring appointments, checks in students, and organizes data for review and maintains accurate records.
- Provides basic technology support, helps students and staff sign-in to lab computers, navigating through RioLearn, starting virtual meetings (Webex, Google Meet), sign-in to LMS, and staff sign-in.
- Provides academic support for students, directs students to proper resources to enhance the students learning experience, attends department meetings and trainings.
- Maintains tutoring area clean and organized, creates IT tickets to maintain printer and computers working properly, performs other related duties as assigned.
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Maricopa Community College