SUMMARY:
The Payments Analyst is responsible for the processing of payments, Automated Clearing House (ACH) processing, and Debit Card support including dispute processing.
ESSENTIAL JOB FUNCTIONS:
- Preform Debit Card reconcilement
- Resolve Debit Card posting exceptions
- Process Debit Card disputes
- Analyze and track debit card disputes from cardholders claiming errors; this may include transaction research (bank systems data and contacting merchants), creating general ledger entries, letter creation and mailing to cardholders, and following compliance requirements of Regulation E, Visa, and suspicious activity reporting
- Process charge-backs and merchants re-presentments
- Process ACH disputes
- Replace Compromised Cards, identifying inactive cards for possible closing
- Assist associates and cardholders with Debit Card support including disputes or card-troubleshooting
JOB REQUIREMENTS:
- High school diploma or equivalent required
- Prior bank operations experience preferred
KNOWLEDGE/SKILLS REQUIRED:
- Intermediate customer service skills
- Intermediate verbal and written communication skills
- Basic problem-solving skills
- Basic organizational skills
- Basic understanding of debits, credits, and general ledger accounts
- Basic banking knowledge
- Basic knowledge of National Automated Clearing House Association (NACHA) rules
- Basic knowledge of Regulation E ("Reg E"), Regulation Z rules and procedures
- Basic proficiency with Microsoft Office
PHYSICAL AND MENTAL QUALIFICATIONS:
- Standing, walking, bending and stooping required
- Must be able to sit at a desk for long periods of time and use a computer
- Must be able to occasionally move or lift up to 10 pounds
- May be asked to work supplemental hours periodically
- Limited travel required occasionally during and after business hours
Hourly Pay Range: $14.10 - $22.06 per hour
Benefits: Eligible associates may participate in Carter Banks benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.