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Job Type
Full-time
Description
Are you an organized, analytical professional who enjoys working with data, processes, and cross-functional teams? West Coast Self-Storage is seeking a driven and detail-oriented full-time Pricing Operations Specialist to join our team in Everett, WA.
As a key member of our Revenue Management team, you'll support pricing operations, promotions, rent increase initiatives, reporting, and market research across our portfolio. This role offers the opportunity to collaborate with Operations, Marketing, and leadership teams while helping ensure pricing programs are executed accurately and effectively to support company growth and business objectives.
The ideal candidate is proactive, resourceful, and detail-oriented, with the ability to manage multiple priorities, identify process improvement opportunities, and support the day-to-day needs of a fast-paced revenue management function.
To learn more about West Coast Self-Storage and our company culture, visit: https://www.westcoastselfstorage.com/
Pricing Operations Specialist
Full-Time | Non-Exempt
$28.00 to $32.00 per hour
Everett, WA (100% Onsite)
Benefits
- Medical, Dental, Vision insurance
- $10,000 Employer Sponsored Life Insurance
- Paid Sick and Vacation
- 401(k)/Roth with matching funds
- Annual Profit Sharing
- Employee Discount
Position Summary
The Pricing Operations Specialist is responsible for supporting revenue management operations through the execution of pricing programs, rent increases, promotional initiatives, reporting, market research, and data management activities. This role helps ensure pricing strategies are accurately implemented across the portfolio while providing operational support to field teams and internal stakeholders.
Revenue Management Operations
- Support the day-to-day execution of pricing, rent increase, and revenue management initiatives across the portfolio.
- Implement and maintain pricing changes in accordance with established revenue management strategies and processes.
- Support planning, preparation, quality control, and execution of rent increase programs.
- Validate and maintain pricing-related data to ensure accuracy across systems and reports.
- Assist with the rollout of new revenue management tools, processes, and initiatives.
- Prepare and distribute recurring pricing, occupancy, revenue, and portfolio performance reports.
- Identify trends, inconsistencies, and operational improvement opportunities through reporting and analysis.
Promotions & Program Management
- Coordinate the implementation and maintenance of promotional programs across the portfolio.
- Ensure promotional offers, pricing, eligibility requirements, and expiration dates are communicated and executed accurately.
- Partner with Pricing, Operations, Marketing, and field teams to support promotional initiatives.
- Monitor promotional performance and maintain related reporting and documentation.
- Provide recommendations for process improvements and promotional effectiveness.
Pricing Accuracy & Data Management
- Ensure pricing, promotions, and availability information is accurately reflected across websites, Google listings, third-party aggregators, and other customer-facing platforms.
- Conduct routine audits to identify and correct pricing, promotional, and data discrepancies.
- Coordinate with Marketing, vendors, and internal teams to ensure timely implementation of pricing and promotional updates.
- Maintain data integrity across revenue management systems and reporting tools.
- Support continuous improvement efforts aimed at increasing operational efficiency and reducing errors.
Market Research & Competitive Analysis
- Conduct competitive rate surveys and evaluate market pricing, promotions, and product offerings.
- Monitor competitor activity and changes in local market conditions.
- Maintain knowledge of store performance, unit mix, product offerings, and market positioning.
- Prepare market research and competitive reporting to support revenue management initiatives.
Collaboration & Team Support
- Provide support to field teams by answering questions related to pricing programs, rent increases, and promotions.
- Assist in developing training materials and resources related to revenue management processes.
- Collaborate with Operations, Marketing, and leadership teams to support pricing and revenue initiatives.
- Participate in special projects and process improvement initiatives.
- Perform other duties as assigned.
Requirements
Required Qualifications
- Minimum 1 year of experience working in operations, analytics, revenue management, pricing, marketing, finance, or a related business function.
- Experience supporting cross-functional teams and managing recurring operational processes.
- Proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
- Strong analytical and problem-solving skills.
- Strong organizational skills with exceptional attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to work independently while maintaining strong collaboration with internal stakeholders.
Preferred Qualifications
- Experience in pricing, revenue management, finance, analytics, or business operations.
- Self-storage, real estate, property management, or related industry experience.
- Experience with business intelligence tools, dashboards, and reporting platforms.
- Experience managing promotions, pricing programs, or revenue-related initiatives.
- Familiarity with revenue management software and pricing systems.
Education
- Bachelor's degree in Business, Finance, Economics, Analytics, or a related field preferred.
- Equivalent combination of education and relevant work experience will be considered.
Core Competencies
- Analytical Thinking & Problem Solving
- Attention to Detail & Accuracy
- Organization & Time Management
- Communication & Collaboration
- Process Improvement & Efficiency
- Data Management & Reporting
- Customer Service & Internal Support
- Adaptability & Initiative
Physical Requirements
- Primarily works in an office environment.
- Frequently sits, stands, walks, and uses a computer for extended periods of time.
- Regularly communicates with team members, managers, vendors, and field personnel in person, by phone, and electronically.
- Must be able to occasionally lift and carry items weighing up to 20 pounds.
- Ability to travel occasionally to company locations, training sessions, or meetings.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.