VITA Print Service Support Technician - Phone and In Person IVs required!
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement?
ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technicianto join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Microsoft 365
Required
5
Years
Strong communication and interpersonal skills and detail oriented
Required
5
Years
Strong analytical and troubleshooting skills
Required
5
Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Required
5
Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
Required
5
Years
Commitment to delivering high quality end user support and customer service
Required
5
Years
Experience in a help desk or technical support role.
Required
5
Years
Knowledge of IT systems
Required
5
Years
Knowledge of print services environment
Desired
2
Years
Questions
No.
Question
Question1
Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question2
Please list candidate's email address.
Question3
In what city and state does your candidate permanently reside? Local Richmond candidates preferred bc of on site requirements.
Question4
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. If selected, does your candidate agree to this arrangement?
Question5
The mgr will conduct an initial web interview but they will also require a follow up IN PERSON interview before making a final decision. If selected, does your candidate agree to this arrangement?
Question6
If offer is accepted VITA runs a separate finger print check. Pls make sure your candidate does not have any major infractions on their criminal check that may prevent them form moving forward after an offer is accepted.
Numbers & Facts
Location
Richmond, VA (Remote)
Salary
$35
Skills
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Service Deliveryunmatched
Technical Supportunmatched
Time Managementunmatched
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