Program Director

Program Director 

Support Services at The Essex/Zygmunt Arendt

Senior Division

Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting on the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their careers.

Program and Division Description

Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion. 

Felton’s The Essex/Zygmunt Arendt Supportive Services Programs provides on-site clinical case management, wellness support, and behavioral health services. Services aim to support tenants in maintaining stable housing and improving access to resources. Tenants are formerly unhoused adults with co-occurring mental health, substance abuse, medical problems, and limited experience living independently. Support services include overall case management and behavioral health education, referral to and coordination with primary medical care, substance abuse and psychiatric treatment referrals, benefits counseling and client advocacy, meal programs, health education, community building, tenant organizing, and all other case management functions. Felton is committed to implementing evidence-based practices and behavioral health research within its community-based mental health services.  

Job Description

Under the supervision of the Division Director, the Program Director leads a team to serve tenants of two location sites, The Essex and Zygmunt Arendt.  The Program Director will carry a minimal caseload of about ten tenants at the Essex.  This staff will coordinate closely with our property management partners, overseeing compliance, governance and operations within the programs.  This leadership position provides structure and program oversight, in collaboration with the Division Director, and provides supervision to team members within The Essex/Zygmunt Arendt Supportive Services Programs. 

Program Specific Responsibilities  

• Under the direction of the Division Director, oversee all aspects of program(s) service delivery, planning and recordkeeping.
• Ensures compliance and accountability for outcome objectives, contract deliverables, and fiscal oversight.
• Responsible for overall management and administration of staff and adherence to all related documents to be updated within contracts.
• Conduct evaluations and monitors compliance with Felton, and county (s) contracts.
• Work with agency leadership staff to monitor program needs, budgets and participate in agency meetings.
• Responsible for taking initiative and communications in driving the deliverables of the programs.
• Provide oversight of Supportive Services programs in collaboration with Department of Homelessness and Supportive Housing (HSH) and Property Management.
• Perform Continuous Quality Improvement (CQI) activities on program operations, tracking and developing systems for contract performance, compliance, program efficacy, and quality of care.
• Supervision and oversight of the supportive services teams.
• Support the multi-disciplinary team’s compliance with all program protocols and best practices through consultation and multi-department cross-training and team building.
• Provides crisis intervention and management to prevent eviction and hospitalization, and if necessary, collaborates with the clinical team to facilitate involuntary hospitalization. 
• Participating in Felton’s training opportunities, including the development of specializations in evidence-informed treatments and practices, is an ongoing training approach. 
• Represent as a Felton leader in all internal and external stakeholders, providers, and funder meetings.
• Other duties as assigned. 

Minimum Requirements and Qualifications

• Master’s Degree (or higher) in Social Sciences, Psychology, Public or Health Administration, or closely related human services field.
• 2-4 years of experience providing mental health services to individuals with serious mental health challenges, substance use, and homelessness.
• Strong recovery model approach to care and ability to form strong therapeutic relationships with clients from diverse backgrounds, and who often are underserved by traditional care models. 
• Solution-focused care planning and conceptualization skills within a multi-disciplinary team and with external agency partners and individuals. 
• Demonstrated proficiency in Microsoft applications, performance data management, and navigating EHR systems (AVATAR and CIRCE experience preferred).
• Ability to work well under pressure while meeting multiple deadlines. 
• Strong verbal and written communication skills and attention to detail.
• Ability to initiate and prioritize tasks/projects and follow through.
• Strong Interpersonal skills, time management skills.
• Focus on building a strong, thriving and vibrant program.
• Ability to work in a fast-paced environment.

Additional Information:

Reports to: Division Director

Job Type: Full-time

Work Schedule: Onsite

FLSA Status: Exempt

Salary Range: $125,000 - $135,000 Annually (DOE)

Benefits (subject to election and eligibility): Fully-Paid Medical and Dental Plans; Health Reimbursement Card, Paid Time Off (personal, vacation, and sick time), 403B with company match.

Applying Instruction:

Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “jobs@felton.org”.

IMP NOTE: Job responsibilities are subject to change according to program requirements.