Project Coordinator-Program Operations

Job TitleJob Description Required Education: Associate's degree Preferred Education: Bachelor's degreeRequirements:One year of administrative support, analyst, customer service, or related experience requiredStrong proficiency in Microsoft Excel, Word, PowerPoint, Outlook, SharePoint, and Teams.Exceptional attention to detail and accuracyGood written and verbal communication skillsAbility to organize work, prioritize tasks, and meet deadlinesAbility to follow instructions, learn new processes, and ask questions when neededAbility to handle confidential or sensitive information professionallyDependable attendance and consistent follow-through on assigned workPreferred Skills:Experience preparing documents, letters, memos, bulletins, reports, or formIntermediate to advanced Microsoft Excel skills, including pivot tables, XLOOKUP, formulas, data analysis, reporting, data validation, and maintenance of operational trackers and reporting toolsComfortable working with recurring deadlines and multiple administrative priorities in a fast-paced environmentExperience using Business Objects or similar reporting tools to create, maintain, and distribute reportsIdeal Candidate:The ideal candidate is someone who thrives in a support and operational role, enjoys solving problems, and takes ownership of recurring responsibilitiesThis individual is highly organized, dependable, and committed to providing excellent service to both dealerships and internal business partnersSuccess in this role comes from maintaining accurate records, communicating professionally, supporting reporting needs, and helping ensure the efficient operation of the CPO programOverview (Program Coordinator):The ideal candidate is highly organized, comfortable managing recurring responsibilities, proficient with Microsoft Office applications, and capable of balancing multiple priorities while delivering excellent customer service and accurate work.Responsibilities:Respond to dealer phone and email inquiries regarding CPO program processes, certification issues, system exceptions, and eligibility requirementsAssist with dealer enrolment activities, program applications, and general program administrationMaintain and update departmental records, spreadsheets, databases, trackers, and supporting documentationUtilize Client's internal systems, including CICS, to research Certified VIN status, track RDR activity, and support dealer inquiriesRun routine/ad-hoc data queries and reports using Business Objects and other reporting toolsSupport month-end reporting, performance tracking, and data validation activitiesTrack deadlines, approvals, requests, and follow-up items to ensure timely completion.Coordinate meetings, prepare meeting materials, and support internal department operationsAssist in the development, distribution, and maintenance of CPO program bulletins, dealer communications, and related reference materialsParticipate in special projects and other administrative or analytical assignments as needed**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**