Project Coordinator/Specialist-III

Title: Project Coordinator/Specialist-III
Location: BALTIMORE, MD
Duration: 04 months

Description

About the Team

The Platform Innovation team leads the strategy and scaling of the client's nascent bets for its white-label restaurants business.

About the Role

The client is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

You’re excited about this opportunity because you will:

• Interface directly with merchant restaurants and work tirelessly to improve their experience.
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants.
• Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms.
• Create merchant training materials to encourage staff understanding and adoption.
• Learn the ins-and-outs of client's software configuration and oversee the implementation of digital ordering and SaaS tools.
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue.
• Be able to achieve immediate results and adapt in an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

We’re excited about you because you have:

• Bachelor’s degree or equivalent work experience.
• 5 years of work experience in restaurant/bar management, customer support, or hospitality.
• Ability to complete tasks accurately, effectively, and on time with superb attention to detail.
• Excellent external and internal customer support skills.
• Experience working successfully cross-functionally with other departments.
• A proactive nature and are most engaged when you are operating at the lowest level of detail.
• Spanish fluency is a plus.

Why You’ll Love Working at the Client

• We are leaders – Leadership is not limited to our management team. It’s something everyone at the client embraces and embodies.
• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
• We are learners – Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and team members.
• We are one team – The magic of the client is our people, together making our inspiring goals attainable and driving us to greater heights.