Project Manager - Customer Experience

The Squires Group is partnering with a client in the Utilities industry to identify an experienced Project Manager to support projects within their Customer Experience (CX) and Utility Operations (UO) portfolio.

This is an opportunity for a hands-on Project Manager who enjoys working with cross-functional teams, managing complex initiatives, and driving projects from planning through successful completion. The ideal candidate brings strong project management fundamentals, financial acumen, and experience working with Agile teams, along with the ability to effectively communicate with stakeholders at all levels of the organization.

This role is in Springfield, VA, with an onsite expectation of 4 days per week.  Per our client contract, candidates must be U.S. Citizens or Green Card Holders.

Responsibilities

• Lead projects through the full project life cycle, from initial planning and scope definition through execution, monitoring, and completion.
• Define project objectives, deliverables, scope, and success criteria in alignment with organizational goals.
• Develop and maintain detailed project plans, schedules, budgets, and resource requirements.
• Manage project resources, costs, and financial forecasts to ensure projects remain on track and within budget.
• Monitor project performance against established timelines, budgets, PMO guidelines, and key performance indicators (KPIs).
• Lead and coordinate cross-functional project teams, including Agile teams, to drive progress and achieve project objectives.
• Manage vendor and supplier relationships, including contracts, task assignments, deliverables, and performance expectations.
• Communicate project status, risks, issues, and progress updates to stakeholders and senior leadership.
• Identify potential roadblocks, proactively address challenges, and implement adjustments to keep projects moving forward.
• Apply industry best practices, project management methodologies, and change management principles throughout project execution.
• Partner with the Portfolio Manager to identify opportunities for process improvement and enhance PMO practices.

Qualifications

• 5–10 years of project management experience, including responsibility for managing projects through the full life cycle.
• Active Project Management Professional (PMP) certification (required).
• Demonstrated experience working with Agile teams and project delivery methodologies.
• Strong understanding of project management tools, methodologies, and industry best practices.
• Proven experience developing and managing project budgets, tracking costs, and working with accrual accounting.
• Ability to manage multiple priorities, resources, timelines, and competing demands effectively.
• Strong analytical and problem-solving skills, with the ability to identify challenges and develop practical solutions.
• Experience managing stakeholders, facilitating collaboration, and navigating competing priorities.
• Excellent communication and presentation skills, including the ability to confidently present project updates to senior leadership.
• Strong leadership, organizational, time management, and facilitation skills.
• Demonstrated ability to deliver projects within established scope, budget, and timelines.

Preferred Qualifications

• Bachelor's degree in Business Administration or a related field (or equivalent experience).
• Agile certification.
• Experience with stakeholder management, negotiation, and conflict resolution.