Public Services Associate II (Full-time/Juvenile Focus)

The Indianapolis Public Library

Position Details

• Title: Public Services Associate II (Juvenlie Focus)
• Location: InfoZone at the Children's Museum
• Hours: Full-Time
• Schedule: Varies, but will include day, evenings, and weekend hours, including at least 6 Sundays per year
• Starting Hourly Rate: $18.70
• FLSA Status: Non-Exempt

Submission Deadline: October 15, 2026 at 11:59 pm. Candidates will be updated on their status via email, please no phone inquiries.

A successful candidate will…

• Associate's or Library Technical Assistant Degree
• Indiana State Librarian Certificate 5 - Professional Assistant; or working towards certification
• Be available to work day, evening, and weekend hours - including at least 6 Sundays per year.
• Be able to navigate basic computer functions, including Microsoft Word, Excel, internet browsing.
• Be bilingual (preferred but not required).

What does the job look like?

• Assists patrons with various library services, including finding library materials, recommending titles, locating library materials at other branches, placing requests and referring to other community resources.
• Provides quick reference and in-depth reference assistance and research to patrons, referring certain subject-specific reference questions to Librarians assigned to those collections.
• Provides assistance and instruction to patrons in using computers, IndyPL website, downloadable services, databases, online catalog, printers and other equipment. Troubleshoots a wide variety of technical issues with computers, mobile devices, digital services and other office equipment.
• Develops, promotes, and presents programming both within the branch and in the community served.
• Assists with collection management activities including wanding, CollectionHQ reports, weeding and general maintenance as assigned. Sorts and shelves materials as needed. Evaluates materials for condition and usefulness and discards accordingly.
• Creates and maintains displays and promotional materials as needed.
• Records and reports statistics related to tasks including reference assistance, use of materials, program attendance and community contacts.
• Informs patrons of library policies and procedures; observes patron activity.
• Creates monthly and quarterly book reviews and lists for Bibliocommons.
• Able to work the normally scheduled work time for this position.
• Able to cope with daily job-related stress.

What's In It for You?

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, employer paid basic group life insurance, a Library paid pension plan, 11 paid holidays each year, and generous amounts of PTO. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.