ReceptionistLocation: Chicago, ILShift/Schedule: Full-time, onsite, weekday business hoursPay/Compensation: Competitive, based on experienceAbout the RoleA well-established automotive service and collision repair company in Chicago is looking for a Receptionist to be the first voice and face of a growing business. You will greet customers, handle a steady flow of calls, and keep the front desk running smoothly so the shop and office can stay focused on their work.The strong candidate is a polished, friendly communicator who stays calm under pressure and enjoys helping people. Previous automotive or service-industry experience is a plus.This is a permanent, direct-hire opportunity presented by The Employee Connect. Qualified candidates will be contacted promptly to review the role, answer questions, and discuss next steps in the interview process.
Key Responsibilities- Greet customers and visitors warmly and professionally
- Answer, screen, and route a high volume of phone calls
- Schedule appointments and coordinate customer drop-off and pick-up times
- Provide customers with accurate status updates in coordination with the shop
- Collect and enter customer and vehicle information accurately
- Handle incoming email and messages and route them to the right team member
- Assist with basic paperwork, filing, and light administrative tasks
- Keep the reception area clean, welcoming, and organized
- Escalate customer concerns promptly and professionally
- Multitask across phones, walk-ins, and administrative needs in a busy setting
Minimum Qualifications- Experience in a reception, front desk, or customer-facing role
- Strong communication and customer-service skills
- Excellent organization and attention to detail
- Ability to multitask in a busy environment
- Computer skills, including email and data entry
- Dependability and a professional attitude
Preferred Qualifications- Previous automotive or service-industry experience
Benefits & Pay- Pay: Competitive, based on experience
- Full-time, permanent position
- Career growth and advancement opportunities
- Supportive, team-oriented workplace
- Training and professional development
- Benefits available for qualifying positions
Screening Questions- How many years of reception or front desk experience do you have?
- Are you comfortable handling a high volume of phone calls and walk-ins?
- Are you able to work onsite in Chicago, IL on a full-time schedule?