Administrative Skills, Computer Software, Customer Support/Service, Data Entry, Financial Management, Hospital, Policy Development, Procedure Development, Record Keeping, Safety Standards, Team Player, Telephone Skills
Duties and Responsibilities
Essential Functions:
- Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
- Provides excellent customer service assistance.
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
- Assists with office operations, special initiatives and projects as requested.
- Maintains appropriate records, reports, and files as required.
- IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.
Common Expectations:
- Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
- Participates in educational programs and inservice meetings.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Sets a positive example of excellent service.
- Attends meetings as required.