Regional Technical Training & Development Manager

Position Overview:

The Regional Technical Training and Development Manager, Southeast is responsible for designing, implementing, and managing comprehensive training programs aimed at enhancing the technical skills, safety practices, and service delivery of field personnel within the Southeast region. This role plays a critical part in ensuring that all technicians are equipped with the necessary skills to meet company standards for maintenance and repair of elevators, escalators, and other vertical transportation systems.

This role also ensures that field technicians meet certification and licensing requirements, including leading Certified Elevator Technician (CET) certification programs, overseeing mechanic licensing, and managing apprenticeship programs that cultivate the next generation of elevator professionals.

Key Responsibilities:

• Training Program Development:
• Design and develop training programs and materials focused on technical skills, safety protocols, and industry standards for elevator systems.
• Lead the CET certification process for technicians, ensuring they are fully prepared to pass exams and meet required qualifications.
• Oversee the apprenticeship program, mentoring apprentices and ensuring they receive the necessary support, technical instruction, and on-the-job training to advance their careers.
• Prepare technicians and apprentices for mechanic licensing requirements in their state or local region, including guidance on regulatory exams and compliance processes.
• Continuously assess and update training materials based on evolving technologies and industry changes.
• Field Technician Training:
• Conduct hands-on and classroom-based training for new hires and existing technicians, covering maintenance, troubleshooting, and repair.
• Provide refresher courses to reinforce safety practices
• Organize and facilitate on-the-job training (OJT) sessions for continuous learning and development.
• Performance Monitoring and Improvement:
• Evaluate the performance of field technicians during and after training to assess skill levels and identify areas for improvement.
• Develop individualized training plans to address gaps in knowledge or skills.
• Track and report training outcomes and improvements in field operations performance to management.
• Compliance and Safety:
• Promote a culture of safety through education and adherence to company safety policies.
• Collaboration and Communication:
• Work closely with branch managers and field supervisors to identify training needs and develop strategies to address them.
• Serve as a subject matter expert in field operations and act as a resource for technical questions from field teams.
• Travel:
• Regular travel within the region to provide on-site training and support for field technicians.

Qualifications:

• Education:
• High school diploma or equivalent required. Technical degree or certifications in elevator technology or a related field preferred.
• Experience:
• Minimum of 10+ years of experience in the elevator or vertical transportation industry, with hands-on experience in field operations, installation, maintenance, or repair.
• Previous experience in a training or supervisory role is highly desirable.
• Skills:
• Strong technical knowledge of elevator systems, including installation, troubleshooting, and repair.
• Excellent communication and presentation skills, with the ability to train diverse groups of people effectively.
• Knowledge of OSHA regulations, safety standards, and elevator industry best practices.
• Ability to design and develop training materials using a variety of media (e.g., PowerPoint, video, hands-on demonstrations).
• Other:
• Valid driver's license and willingness to travel regularly within the assigned region.
• OSHA 500s Certified