Remote Administrative Assistant

Optimere is looking for an Administrative Assistant to support our Contracting Lead. The ideal candidate is someone who enjoys speaking with clients, creative problem solving and learning new skill sets, and genuinely loves helping people. You will report directly to the Contracting Lead.

[This job can be done anywhere in the U.S. on CST/PST as long as you don't need sponsorship.]

Key Responsibilities

• Handle inbound and outbound phone calls from Agents with a focus on providing an exceptional customer experience utilizing active listening and communication skills throughout the contracting process
• Place outbound calls to Agents to offer a smooth onboarding
• Leverage customer service techniques to troubleshoot any customer inquiries and ensure Agent's issues are resolved
• Ability to utilize a customer relationship management system and other software to effectively triage support requests from agents
• Provide a pleasant onboarding experience for agents
• Maintain a high level of punctuality by adhering to the company's attendance policy and demonstrate the ability to be flexible with scheduling
• Adheres to the core values and mission of Optimere and incorporate into daily decision making and initiatives
  
  

Qualifications & Skills

• Ability to work 40 hours from 9am-5pm CST/PST (required)
• 1-3 years of experience working in customer service operations
• 1-3 years of experience working with Medicare (optional)
• Excellent verbal and written communication skills
• Quickly adapts to new technologies, workflows, and troubleshooting technical issues
• Self-starter able to work independently without much supervision
• Extremely detail-oriented
  
  

Benefits

• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• Flexible work location; co-working available
• Workspace budget

Equal Opportunities

Optimere is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Optimere does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable

PLEASE NOTE: Optimere is unable to sponsor visas at this time. You must be a US Citizen or Permanent Resident authorized to work in the US.