Remote Customer Support Representative

Location: Remote

Job Type: Full-Time

Schedule: 9:00 AM – 5:00 PM EST

Job Summary

At HireFrontier, we make hiring simpler, faster, and more human. We're looking for a Remote Customer Support Representative to help both B2B and B2C clients, candidates, and partners with service inquiries — while keeping records accurate and compliant with our standards.

Responsibilities

      Respond to candidate, client, and partner questions and support needs across channels, following policy and compliance standards

      Share accurate information on HireFrontier's staffing solutions, services, and platform features, recommending services when appropriate

      Keep candidate/client records current in line with data protection standards

      Deliver patient, empathetic support to job seekers and hiring partners

      Support onboarding for new platform users

      Take on other duties supporting staffing operations

Remote Work Requirements

      Quiet, distraction-free home office

      Reliable high-speed internet (10Mbps down / 5Mbps up minimum)

      Self-motivated and disciplined working independently

      Available 9:00 AM–5:00 PM EST

Qualifications

      Native English speaker; bilingual English/Spanish a strong plus

      Excellent phone etiquette and written/verbal communication

      Strong organization and multitasking in a fast-paced setting

      Able to quickly learn and explain staffing/recruitment concepts

      Comfortable with web platforms, mobile apps, and digital tools

      Prior customer service/support experience required

      Salesforce or CRM experience a plus

HireFrontier values diversity of thought, culture, and background, and is committed to an inclusive, equitable workplace for all.