Remote Employee Support Specialist

Careerscape is recruiting on behalf of our client for an entry-level Employee Support Specialist to join their remote People Operations team. In this role, you will serve as a first point of contact for employees with questions about HR policies, benefits, payroll, and general workplace concerns, helping ensure every team member feels heard and supported.

Day to day, you will field inbound tickets, calls, and chats, troubleshoot routine HR and systems issues, and know when to escalate more complex cases to specialists. People who thrive in this role are patient, detail-oriented communicators who enjoy solving problems and take pride in making someone's workday a little easier.

Responsibilities

• Respond to employee inquiries via email, chat, and phone in a timely and professional manner
• Triage and resolve routine HR, benefits, and payroll questions using established guidelines
• Maintain accurate records of employee interactions in the HR case management system
• Assist with onboarding tasks including new hire paperwork and account setup
• Escalate complex employee relations or compliance issues to senior HR staff
• Update and maintain employee records in the HRIS platform
• Help employees navigate self-service portals for benefits, time off, and pay stubs
• Contribute to a shared knowledge base of frequently asked questions and solutions
• Support special projects such as open enrollment and policy rollouts
• Follow up with employees to confirm issues are fully resolved

Requirements

• High school diploma or equivalent required, associate or bachelor's degree preferred
• Up to one year of experience in a customer service, HR, or administrative support role
• Strong written and verbal communication skills
• Comfort learning and navigating HRIS or ticketing software
• Ability to handle sensitive employee information with discretion
• Excellent organizational skills and attention to detail
• Reliable home internet connection and a quiet remote work environment
• Ability to manage multiple inquiries and prioritize effectively
• A customer-first, empathetic approach to problem solving

Benefits

• Medical, dental, and vision insurance
• 401k plan with employer match
• Paid time off and paid holidays
• Fully remote position with flexible scheduling
• Home office equipment stipend
• Company-paid life and disability insurance
• Professional development and training opportunities
• Employee assistance program
• Career growth path within People Operations
• Collaborative, supportive remote team culture