Grand Circle is hiring Remote Inbound Sales Agents (Travel Advisor III) for our September 14th training class. As a Travel Advisor III, you'll inspire prospective travelers by sharing the details of our international trips, then assist them with booking and customizing their journey. This role focuses on completing the full sales process in one conversation, with an emphasis on delivering high conversion rates and meaningful upsell opportunities.
Responsibilities
Handle inbound and/or outbound calls; educating travelers on GCCs International trip packages, maintaining a high sense of customer service and sales throughout the call.
Work to achieve a high rate of conversion (targeting over 70%) of all calls into confirmed bookings
Upsell GCC products and services: Trip Extensions, Travel Protection Plans, Airline Bookings & Upgrades
Confirm customer reservations in, documenting all necessary contact information in GCC programs. Reserving Airline tickets for travelers using a code based software, Amadeus
Document all customer interactions and call notes in assigned programs during the call to avoid extensive After Call Work
Work across multiple platforms in an efficient manner to handle and solution calls (5-7 programs at one time - working across 3 screens).
Qualifications
2 -5 years of sales experience working in a call center environment, handling inbound & outbound sales calls
Preference to those who have worked in the following industries: Travel/Tourism, Hospitality, or Luxury (High Ticket) sales
Experience with upselling additional products/services to the original package
1+ years of experience working remotely (Preference to those who have started and trained remotely)
Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
Telephone Service - either through landline or VOIP - You will be responsible for setting up a stable telephone service (phone number) and provide that number to GCC to route calls to your desk phone (Provided by GCC)
Schedule
Total Rewards
The base salary range for this role is $19.00-21.00 hourly. In addition to the base hourly rate, this role is eligible for an uncapped commission plan based off sales performance. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.com.