We are seeking an experienced, hands-on Resident Manager to lead daily operations at apremier luxury residential community. You will oversee a skilled maintenance and janitorial team,uphold an exceptional resident experience, and serve as the on-site leadership presence thatkeeps the building running at the highest standard.
KEY RESPONSIBILITIES
Team Leadership & Training
Hire, train, coach, and supervise the maintenance and janitorial team
Lead daily huddles, safety meetings, and performance reviews
Build a team culture rooted in accountability, service, and professionalism
Mentor team members in both technical skills and resident service delivery
Building Operations & Maintenance
Oversee all maintenance, repairs, and apartment turnovers
Manage preventive maintenance programs and janitorial schedules
Conduct regular walkthroughs to ensure compliance and cleanliness
Track KPIs, forecast inventory needs, and uphold asset and quality standards
Resident Experience & Service
Resolve escalated service requests with empathy and follow-through
Oversee move-in orientations and follow-up satisfaction surveys
Support concierge and leasing teams in delivering a polished resident experience
Vendor & Budget Oversight
Manage site budgets, approve emergency purchases, and monitor ongoing costs
Review vendor contracts, track performance, and recommend upgrades
Ensure all work meets safety, code, and quality expectations
Emergency & On-Call Management
Coordinate 24/7 coverage for urgent issues and emergencies
Lead vendor communications during after-hours situations
Respond calmly and effectively to floods, outages, and escalated service needs
Site Administration & Documentation
Maintain payroll, scheduling, attendance, and training records
Ensure contractor compliance with building policies and standards
Develop systems to support onboarding, SOPs, and knowledge sharing
Cross-Team Collaboration
Work closely with leasing, concierge, and lifestyle teams
Align on unit readiness, amenity cleanliness, and VIP service coordination
Act as the on-site leader in the absence of the General Manager
Requirements
QUALIFICATIONS
2+ years of experience supervising maintenance or building operations teams
Strong leadership, time management, and problem-solving skills
Experience managing budgets, vendor relationships, and compliance
Ability to lead calmly and decisively during emergencies
Proficiency in English and Mandarin or Cantonese, written and verbal (required)
Comfortable using Microsoft Office and digital maintenance systems
High school diploma or equivalent required; technical certifications a plus
COMPENSATION & BENEFITS
Salary: $100,000 – $105,000 annually, commensurate with experience
On-site housing: 1-bedroom, 1-bathroom unit (~680 sq ft) included
32BJ Union benefits package