Residential Secretary/Receptionist - Weekends

About The CentersAt The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve..Our H.O.P.E. Campus exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.

Job Summary:Under general supervision, the Secretary/Receptionist greets visitors, answers the telephone, and provides administrative and secretarial support to agency staff.This opportunity is every Saturday and Sunday from 9 to 5 PM.Ideal candidate will display strong MS Word, Excl and Outlook skills. Customer service, proven attendance record, and the ability to multitask in a fast-paced environment are essential.Minimum Qualifications:

High school diploma or GED, plus one (1) year of secretarial and/or receptionist experienceA minimum of forty (40) wpm typing; and/orAn equivalent combination of education, training, and experience.

Successful completion of all required pre-hire tests and proof of current TB test upon hire

Essential Functions, Duties And Responsibilities:Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for qualified individuals to perform the essential duties.

1. Answers the telephone, directs calls and takes messagesa. Assesses caller's needs and routes calls appropriatelyb. Monitors intercom system and responds to staff callsc. Receives staff notifications of illness or absence and informs appropriate supervisor
2. Receives clients, visitors and guests and notifies the appropriate partya. Directs clients, visitors and/or guests to appropriate office and/or waiting areab. Accepts and records donations, as applicable
3. Assists with maintaining a visi-files, daily activity logs, phone logs and phone lists
4. Assists with handling and dispensing prescription medication, as prepared by nursing staffa. Participates in mandatory medication training
5. Provides secretarial and clerical support, as assigneda. Types correspondence, dictation, work schedules, agendas, statistical reports, and other related workb. Schedules appointments and meetings, as requestedc. Assists with preparing agendas and other related materials and provides meeting minute transcriptionsd. Assists with maintaining and auditing records according to licensing and other regulatory compliance requirementse. Reviews program invoices and identifies discrepancies, as assignedf. Prepares and assembles monthly/yearly agency reports and others as assignedg. Performs a wide variety of clerical tasks including photocopying, word processing, sorting, and distributing mailh. Compiles information, upon request
6. Orders office and program supplies as directed
7. Distributes mail to employees
8. Assists with maintaining office supply inventory
9. Maintains databases including client, providers, vendors, and others (ex. EPIC, Salesforce)
10. Maintains office files
11. Maintains spare keys, key log, key sign-out sheets and vehicle logsAdditional Duties & Responsibilities:
12. Maintains and/or increases knowledge, skills, and abilities
13. Attends agency meetings and/or committees as necessary and/or as assigned
14. Participates in and contributes to agency-related professional in-service trainings
15. Performs other duties as assigned and/or needed Knowledge, Skills, Abilities & Personal Characteristics:

Knowledge and support of agency mission, goals, policies, and proceduresBasic knowledge of applicable agency rules, regulations, standards, and policies impacting the Cleveland Christian Home and assigned programKnowledge of office technology, equipment, practices, and procedures including filing and organizing systems and telephone answering systemsKnowledge of computer software and applicable applications including word processing and spreadsheet softwareKnowledge of correct use of grammar, punctuation, and spellingAbility to perform a wide range of clerical and secretarial functions in a highly skilled natureAbility to establish a rapport with clients and their families, work with a wide range of professionals, community officials and professionals and a culturally diverse populationAbility to maintain appropriate and required confidentiality ensuring the integrity of sensitive information (written and/or verbal)Ability to organize and prioritize work, engage in various tasks and consistently meet deadlines.Ability to effectively resolve and/or respond to inquires, complaints and/or conflicts

Physical Demands

Ability to sit for long periods of time, physical capacity for frequent bending, stooping, and lifting;Ability to answer telephones and respond to emails;Ability to perform job responsibilities in a facility or residence with multiple levels and without elevators or mechanical transportation; andOperate a computer and keyboard.

Working Conditions

Smoke-free working environment.Ability to provide services during non-traditional working hours.

About The CentersThe Centers through healing, teaching, and inspiring helps individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Our residential facilities purpose at is to provide a safe and supportive environment for children, youth, and families who are facing mental illness, abuse, and neglect. Cleveland Christian Home exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect.

Wellbeing and BenefitsProviding quality benefits to our staff is important to us. Just as important is our staff's well-being. That's why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Long-term Disability