Restaurant General Manager

The Role

Are you an experienced hospitality leader who knows how to keep a busy restaurant running smoothly while delivering outstanding customer service? Do you enjoy motivating teams, improving performance and finding new ways to help a business grow? If so, we'd love to hear from you.

We are looking for an experienced Restaurant General Manager to open & oversee the day-to-day running of our busy caf operation. You will lead by example, support and develop your team, maintain excellent food and service standards and help drive the continued success of the business.

This is a varied and rewarding role where no two days are the same. You'll have the opportunity to shape the guest experience, improve operations and play an important part in future growth.

Key Responsibilities:

Lead, manage and support managers and restaurant team members

Recruit, induct, train and develop employees alongside HR

Create staffing schedules to meet business needs

Deliver exceptional customer service and resolve guest concerns

Suggest new menu ideas based on customer feedback

Manage stock levels, ordering and supplier deliveries

Monitor food, beverage, labor and operating costs

Complete payroll, reporting and administrative duties accurately

Maintain high food safety, hygiene and cleanliness standards

Work with the Restaurant Chef to minimize waste and improve efficiency

Produce weekly reports and identify opportunities for improvement

Promote a safe working environment for staff and guests

About Our Company

McCalls Catering & Events is known for fabulous cuisine, innovative event planning and design, and flawless execution at its Events and Cafes Operations. We believe in the importance of hiring good people, holding them to high standards, letting them follow their passions, and getting out of the way.

The Person

3-5 years' experience in a similar fast-casual food and beverage management role

Strong leadership and people management skills

An organized approach with excellent problem-solving ability

Experience managing financials, stock and operational costs

Sound knowledge of food safety and sanitation standards

Current CA Manager ServSafe and ABC RBS certification

Good IT skills, including Microsoft Word and Excel

The ability to work flexible hours, including weekends, holidays, early mornings and evenings

A college degree is preferred. A hospitality-related degree is desirable, although relevant experience will also be considered.

Full-time salaried position

Health, Dental and vision cover

401(K) scheme

Paid Time off

Opportunity to lead an established restaurant operation

Supportive and collaborative working environment

Genuine opportunity to influence future growth

Varied role with plenty of responsibility