Sign upLog in
See more jobs

Ribbon Session Border Controller (SBC) Governance Specialist

BAMM
  • Charlotte, NC
  • Quick Apply
24 days ago

Job Description

Hybrid: 2-3 days Onsite in Charlotte, NC

Our client is seeking a Ribbon Client Governance Engineer to support and govern enterprise voice border infrastructure, SIP-based communications services, and session management platforms across a complex, highly regulated environment.
This role combines hands-on engineering support with governance responsibilities to ensure the stability, security, resiliency, and compliance of enterprise Session Border Controller (Client) platforms.
The engineer will support Ribbon Client environments, carrier connectivity, voice security services, and session management technologies while helping maintain operational standards, change governance processes, platform documentation, and compliance requirements.
The ideal candidate brings strong technical expertise in Ribbon Client technologies and SIP communications, along with experience working within enterprise governance, change management, risk management, or operational control frameworks.

Key Responsibilities:
Client Engineering & Platform Support
  • Provide engineering support for Ribbon Client platforms including Ribbon 7000 series, PSX, and RAMP environments.
  • Support enterprise SIP-based voice services, session management platforms, voice security services, and carrier integrations.
  • Configure, troubleshoot, and maintain complex Client infrastructures supporting enterprise voice and contact center environments.
  • Analyze and resolve escalated Tier 2 and Tier 3 issues involving SIP signaling, RTP/RTCP media flows, routing, interoperability, and session management.
  • Support integrations with Avaya, Cisco, Genesys, and other unified communications platforms.
  • Ribbon Session Border Controller (Client) Governance Specialist
  • Participate in platform upgrades, software deployments, hardware refreshes, patching activities, and technology lifecycle initiatives.
  • Conduct root cause analysis for voice service disruptions and recommend corrective actions.
  • Support toll-free routing, carrier connectivity, voice access services, and telecommunications infrastructure.
  • Assist with testing, validation, certification, and operational readiness activities for new implementations and platform enhancements.
  • Develop implementation plans, rollback procedures, and technical support documentation.
Governance, Compliance & Operational Oversight
  • Maintain governance standards, technical documentation, platform inventories, and engineering procedures for Client environments.
  • Support change management processes by reviewing implementation plans, risk assessments, testing results, and post-change validation activities.
  • Ensure Client environments adhere to enterprise security, resiliency, compliance, and operational standards.
  • Support audit reviews, compliance assessments, and evidence collection activities related to voice infrastructure and session management platforms.
  • Track operational risks, vulnerabilities, remediation activities, and policy exceptions impacting Client environments.
  • Assist with business continuity, disaster recovery, and resiliency planning efforts.
  • Develop operational reporting, dashboards, and platform health metrics for engineering leadership.
  • Partner with security, compliance, network, and operations teams to ensure governance requirements are met across voice platforms.
  • Serve as a technical governance point for vendor partners, managed service providers, and infrastructure support teams.
  • Maintain accurate records within ServiceNow, ticketing systems, inventory repositories, and operational databases.

Required Skills & Experience:
  • 5+ years of experience supporting enterprise voice, telecommunications, Client, VoIP, or carrier infrastructure environments.
  • Strong hands-on experience with Ribbon Client technologies, including Ribbon 7000 series platforms.
  • Experience supporting PSX, RAMP, and session management solutions.
  • Strong knowledge of SIP, RTP, and RTCP protocols. Ribbon Session Border Controller (Client) Governance Specialist
  • Experience troubleshooting complex voice call flows and SIP signaling issues.
  • Knowledge of carrier interconnects, voice access services, and toll-free routing environments.
  • Experience supporting integrations with Avaya, Cisco, Genesys, or similar unified communications platforms.
  • Understanding of change management, operational governance, and production support processes.
  • Strong analytical, troubleshooting, and root cause analysis skills.
  • Experience working within highly available and mission-critical communication environments.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities and work independently within fast-paced enterprise environments.

Preferred Skills & Experience
  • 10+ years of experience supporting carrier, transport, Client, and enterprise voice technologies.
  • Experience supporting financial services, healthcare, telecommunications, or other highly regulated environments.
  • Familiarity with enterprise voice security services and session management architectures.
  • Experience with ServiceNow, Jira, Splunk, SolarWinds, or similar operational support tools.
  • Understanding of ITIL processes, governance frameworks, and operational control environments.
  • Experience supporting vulnerability remediation and infrastructure modernization initiatives.
  • Exposure to cloud voice technologies and hybrid collaboration environments.
  • Familiarity with enterprise networking concepts, routing, firewalls, DNS, load balancing, and network troubleshooting.
  • Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or related field.

Numbers & Facts

LocationCharlotte, NC

Skills

  • Analysis Skillsunmatched
  • Atlassian JIRAunmatched
  • Avaya Softwareunmatched
  • Call Centersunmatched
  • Change Managementunmatched
  • Cisco Network Systemsunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Scienceunmatched
  • Computer Securityunmatched
  • Corrective Actionunmatched
  • Customer Support/Serviceunmatched
  • DNS (Domain Name System)unmatched
  • Develop and Maintain Customersunmatched
  • Disaster Recoveryunmatched
  • Documentationunmatched
  • Enterprise Protectionunmatched
  • Environmental Impactunmatched
  • Financial Controlunmatched
  • Financial Servicesunmatched
  • Firewallsunmatched
  • Genesys Solutionsunmatched
  • Healthcareunmatched
  • High Availabilityunmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Interoperabilityunmatched
  • Leadershipunmatched
  • Load Balancingunmatched
  • Metricsunmatched
  • Multiplatform/Cross-Platformunmatched
  • Multitaskingunmatched
  • Network Administration/Managementunmatched
  • Network Routingunmatched
  • Operational Controlunmatched
  • Operational Supportunmatched
  • Operations Planningunmatched
  • Presentation/Verbal Skillsunmatched
  • Production Supportunmatched
  • Protective Servicesunmatched
  • Realtime Transport Protocolunmatched
  • Record Keepingunmatched
  • Regulatory Complianceunmatched
  • Reporting Dashboardsunmatched
  • Reporting Skillsunmatched
  • Risk Analysisunmatched
  • Risk Managementunmatched
  • Root Cause Analysisunmatched
  • SIP (Session Initiation Protocol)unmatched
  • ServiceNowunmatched
  • Software Patchesunmatched
  • Software Upgradesunmatched
  • Splunkunmatched
  • Support Documentationunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Technical Writingunmatched
  • Telecommunicationsunmatched
  • Testingunmatched
  • Unified Communicationsunmatched
  • Validation Testingunmatched
  • VoIP (Voice over IP)unmatched
  • Writing Skillsunmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder