Sales Account Specialist

About the Company

Brickworks North America is a wholly owned subsidiary of Brickworks Limited. Brickworks Limited (“The Group”) is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding A$3.5 billion, and operates across three core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia and has a significant presence in the USA.

Founded in 1890, Glen-Gery Corporation is one of the nation’s largest brick manufacturers and operates nine brick manufacturing facilities and one manufactured stone facility. Glen-Gery products are sold nationally through a network of over five hundred distributors as well as in Canada. Since entering the USA in 2018, Brickworks have acquired Sioux City Brick, Redland Brick and the distribution business of Southfield Corporation in Illinois and Indiana (Illinois Brick, Indiana Brick). The combined North American business now has more than 1,000 employees, operates across forty locations, including 8 brick plants, 25 masonry supply center locations and 3 Design Studios.

Basic Function:  The Sales Account Specialist is responsible for the customer service function including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, quotes, credit, and complaint resolution.  Must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

DUTIES AND RESPONSIBILITIES:  

• Assisting Direct Sales Team with product availability, pricing, quoting, sampling, and technical information as required.
• Process orders, order changes, sample requests, utilize Salesforce and coordinating shipments.
• Ensuring quotes and orders are accurate following company sales procedure.
• Achieve or exceed sales goals by growing sales and providing excellent customer service
• Presenting new and existing products and design ideas to homeowners, builders, contractors, and masons.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Prepare and distribute bidding documents from quotes to technical submittals.
• Assist in job registration process (Assisting in document completion and submittal).
• Responding to client concerns and applies independent decision making while striving for first-time resolution on all client problems/issues.
• Maintaining exceptional level of expertise on products/services relating to all product lines and customer needs, as well as staying abreast the competitive landscape.

REQUIRED SKILLS/ABILITIES:

• Excellent communication, interpersonal and negotiating skills.
• Good organizational, math and computer skills (Excel, Word, ERP systems, CRM).
• Hands-on approach to problem solving regarding sales, service, and promotion.
• Self-motivated, high personal drive with a disciplined approach to working individually. and utilizing resources to assist with accomplishing goals and objectives of the company.
• Excellent written and verbal communication skills, good presentation skills and a professional demeanor.
• Ability to strive for continuous improvement, must be detail-oriented with strong organizational skills.
• Strong problem solving and customer service skills.
• Ability to learn technical product information.
• Ability to support a team environment, company policies, procedures, continuous improvement.

QUALIFICATIONS:

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

Equal Opportunity Employer