Security Account Manager - Event Operations

Job Description:

Job Summary: The Security Manager – Event Security Focus is responsible for the planning, coordination, and execution of all event-based security operations at assigned venues. This role is critical to the successful delivery of safe and secure environments for high-profile sports, entertainment, and community events. The Security Manager ensures all security staff are trained, deployed, and managed in accordance with company policies, client expectations, and regulatory standards.

Pay, Benefits, and Work Location: 

• Competitive Salary: $70,000 - $75,000 / year 

• Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more. 

• Work Location: Evanston, IL, you’ll be at the heart of our operations

Essential Duties and Responsibilities:

· Lead all aspects of event security planning, including staffing, access control, credentialing, ingress/egress strategy, and emergency response planning.

· Serve as the primary point of contact for the venue and client partners on all event security matters.

· Develop and implement event-specific post orders and operational plans in collaboration with clients, local law enforcement, and emergency services.

· Recruit, train, and supervise a team of event security officers and supervisors, ensuring readiness for each scheduled event.

· Conduct pre-event briefings and post-event debriefings; analyze operational effectiveness and recommend improvements.

· Maintain accurate scheduling and deployment records to ensure compliance with labor and licensing laws.

· Ensure staff are following licensing and certification requirements specific to event security.

· Oversee incident documentation and report generation; manage on-site response to incidents including altercations, medical emergencies, and crowd control situations.

· Promote and enforce all safety and customer service standards in alignment with client and company expectations.

· Monitor and assess potential vulnerabilities and risks for each event, coordinate mitigation strategies.

· Collaborate with internal HR and Compliance teams regarding employee performance, training needs, and corrective actions.

· Ensure operational excellence and cost efficiency in event security delivery.

Minimum Qualifications:

· 3+ years of supervisory experience in event security, crowd management, or venue operations.

· Experience managing large-scale events at stadiums, arenas, or similar public assembly spaces.

· Knowledge of access control systems, credentialing protocols, and de-escalation techniques.

· Strong communication skills and the ability to coordinate with multiple stakeholders under pressure.

· Valid state-issued security license and certifications as required.

· Ability to work evenings, weekends, and holidays based on event schedules.

· Proficient in Microsoft Office Suite and scheduling software (e.g., ABI, Brass Ring)
 

Physical and Mental Demands:

· Ability to walk, stand, and be physically active for extended periods.

· Must be able to respond quickly and effectively in stressful or emergency situations.

· Occasional lifting of equipment up to 25 lbs

Working Environment:
 

· Majority of work will take place at event venues (indoors/outdoors) in varying weather conditions.

· Fast-paced, dynamic environment with high public interaction.

· Requires presence at nights, weekends, and holidays during active event periods

• Reasonable accommodations may be made for qualified individuals with disabilities

Why Join Us?

• Be part of exciting, high-profile events

• Lead teams in a dynamic, hands-on environment

• Grow your leadership and operational experience

• Make a real impact on client satisfaction and event success

 It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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