Security Account Manager

• Onsite Location: Santa Clara, CA (no remote available)
• Employment Type: Full-Time, salary
• Compensation: $65,000 - $75,000 plus Commissions

• Identifies and utilizes networking opportunities with customers and other SAMs Implements security industry “best practices”; work with SOC personnel to standardize processes, practices and service delivery for customers
• Coordinate with internal security operations, engineering, project, and support teams to ensure customer requests, escalations, projects, onboarding tasks, and service commitments are handled effectively and within expected timelines
• Work with customers to understand their cybersecurity risk posture, identify service improvement opportunities, and recommend practical actions aligned to business objectives, regulatory obligations, budget constraints, and risk tolerance
• Implements key performance measures, scorecards and reporting methods in cooperation with business managers to enhance security team effectiveness and performance
• Meets regularly with customers (QBRs/MBRs) and WhiteDog management for account reviews
• Assists in preparation of RFP, RCA and other customer requests
• Serve as an escalation point for customer issues, security events, service concerns, and operational blockers
• Support customer onboarding, stabilization, documentation, and transition into recurring service management
• Monitor account health, customer satisfaction, service performance, and renewal readiness
• Identify opportunities for service expansion, improved coverage, and additional cybersecurity solutions where appropriate
• Ensure timely follow-up on customer action items, internal dependencies, open tickets, projects, and service escalations Job Description
• Communicate cybersecurity findings, operational updates, and recommendations in a clear, professional, customer-ready manner
• Maintain accurate account documentation, meeting notes, action items, and customer communication records
• Partner with leadership to surface customer risks, service gaps, renewal concerns, and strategic opportunities
• Ability to work and be available for on-call activities
• Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives

• Working knowledge of cybersecurity concepts, managed security services, SOC operations, incident response, vulnerability management, endpoint security, email security, identity security, cloud security, SIEM, and compliance frameworks
• Knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc.
• Strong verbal and written communication skills, including the ability to translate technical issues into business focused recommendations
• Proven ability to build trusted relationships with customers, stakeholders, and internal teams
• Strong organizational skills with the ability to manage multiple accounts, priorities, escalations, meetings, and follow-up items
• Experience preparing customer-facing reports, business reviews, service summaries, or executive updates
• Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix
• Understanding of cybersecurity concepts including: Threat vectors and attack techniques, Incident response and investigation workflows, Risk Management and mitigation strategies
• Ability to manage difficult customer conversations with professionalism, urgency, and accountability
• Ability to multi-task, prioritize, and manage time effectively
• Ability to act as the bridge between SOC operations and customer leadership, ensuring alignment on risk, priorities, and service value
• Excellent interpersonal skills and professional demeanor
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Applications.

• Bachelor’s or Master’s degree in a related field or equivalent demonstrated experience and knowledge
• Applicants must be a U.S. Citizen to support ITAR requirements for clients.
• 2–4+ years of experience in cybersecurity account management, customer success, technical account management, managed IT services, managed security services, technical sales, or a related client-facing technology role Prior experience in a customer-facing role such as account management, or client success in strongly preferred
• Experience working withing a SOC, MSSP, or managed services environment is highly desirable 

• PMP or other project management certification
• CySA+ (Cybersecurity Analyst)
• ITIL Foundation • CompTIA Network+
• CompTIA Security+

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