Senior Customer and Partner Solutions Engineer, Business Messaging

Senior Customer and Partner Solutions Engineer, Business Messaging - Google Careers

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Senior Customer and Partner Solutions Engineer, Business Messaging

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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Minimum qualifications:

• Bachelor's degree in engineering, computer science, a related field, or equivalent practical experience.

• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).

• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).

• Experience troubleshooting technical issues for internal/external partners or customers.

• Experience as a customer success engineer or developer in the conversational messaging space (e.g., working on business messaging API or platforms).

Preferred qualifications:

• Master's degree in engineering, computer science, business, or a related field.
• Experience with Node.js/TypeScript or Python, RESTful APIs, OAuth2, and JSON-based webhooks.
• Experience with cloud technologies such as Google Cloud Platform (e.g., Cloud Run, Cloud Functions, App Engine, Cloud Storage, and Pub/Sub).
• Experience with GSMA standards, SMS/MMS gateways, and telecom signaling.
• Knowledge of Dialogflow CX/ES, webhooks, and Gemini (Vertex AI) integration for conversational experiences.
• Knowledge of the digital advertising ecosystem (e.g., display ads, search, social, or programmatic advertising) and how messaging serves as a conversion channel.

About the job

As a member of the Android and Business Communication (ABC) Partner Engineering team, you will be driving the global adoption of next-generation communication technologies.

As a Customer and Partner Solutions Engineer, you will be the core technical engine driving the adoption and hyper-growth of the RCS for business platform. You will transform traditional business-to-consumer and consumer-to-business communication into a conversational platform, enabling businesses of all sizes to connect with their customers directly in the native carrier messaging app across platforms.

The US base salary range for this full-time position is $153,000-$222,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Write production-level code (e.g., Python, Node.js) and build internal tools to automate partner on-boarding, parse datasets, and ensure high test coverage.
• Support aggregators and messaging providers to maximize technical adoption of Rich Communication Services (RCS) capabilities, focusing on reusable solutions to enable global hyper-growth.
• Provide consultation for enterprise clients and build scalable, repeatable frameworks to capture the SMB segment.
• Serve as a subject matter expert for RCS protocols, troubleshooting network and application-layer issues while proposing innovative technical solutions.
• Manage executive-level stakeholder interactions and lead cross-functional efforts, mentoring peers through design reviews and collaborative support.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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