Senior IT Deployment Technician

Support Tech
  • Washington, District of Columbia
    30+ days ago

    Job Description

    We are seeking Senior IT Technicians for a high-impact, 26-week Windows 11 Enterprise Migration project. This role requires a "white-glove" approach to technical support, combining advanced imaging skills with excellent user-facing professionalism.


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    The Technician shall execute the migration of endpoints to Windows 11, following the established desk-side pickup and return model. This includes performing manual backups, initiating SCCM imaging sequences, and conducting final post-image validation.

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    The Expectations

    • Full Lifecycle Migration: Responsible for the end-to-end upgrade process, including hardware pickup, manual data backups, and return-to-service.

    • Advanced Build Management: Beyond standard imaging, you will manually install and configure specialized software for complex workstations.

    • System Validation: Perform post-imaging checks to ensure all drivers, BIOS firmware, and network connectivity (Wi-Fi/LAN) are fully functional.

    Quality Standards: Maintain a high "first-pass" success rate and ensure all deployment checklists are documented accurately.

    Requirements

    Requirements & Abilities

    • Technical Proficiency: Deep experience with Windows 11 migrations and SCCM-driven imaging.

    • Hardware Knowledge: Expert-level familiarity with enterprise-grade laptops, desktops, and workstations.

    • Data Integrity: Ability to perform manual user data backups to network shares and verify cloud synchronization (OneDrive).

    • Operational Agility: Ability to work in a fast-paced environment and meet strict project milestones.



    Background & Security

    • Federal Clearance: Must be able to pass a rigorous background check for secure facility badging and proximity card issuance.

    • Mobility: Must have reliable transportation for travel between regional facilities.


    Flexibility: Ability to work standard business hours with occasional night shifts for specialty secure areas.

    Benefits

    • Prestigious Experience: Work within high-security, restricted-access environments that are central to the region's infrastructure.


    • Technical Skill Building: Master enterprise-level imaging using SCCM and ServiceNow.


    • Complex Problem Solving: 60% of the environment involves specialized software builds, offering more than just "standard" imaging work.


    • Career Foundation: Passing the rigorous background check and badging process for this project is a "gold star" on any IT resume.


    • Predictable Schedule: Work primarily during standard business hours with a clear project roadmap.





    Numbers & Facts

    LocationWashington, District of Columbia
    Websitehttp://supporttech.com

    Skills

    • Background Investigationunmatched
    • Build Managementunmatched
    • Cloud Computingunmatched
    • Computer Firmwareunmatched
    • Computer Workstationsunmatched
    • Customer/Client Researchunmatched
    • Data Qualityunmatched
    • Database Backupunmatched
    • Device Driversunmatched
    • Information Technology & Information Systemsunmatched
    • Microsoft Windows Operating Systemunmatched
    • Network Connectivityunmatched
    • Problem Solving Skillsunmatched
    • ServiceNowunmatched
    • Software Configuration Managementunmatched
    • System Center Configuration Manager (SCCM)unmatched
    • System Validationunmatched
    • Technical Supportunmatched
    • User Documentationunmatched
    • Wireless LANunmatched

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