Help Desk Manager Quadrant, Inc.Help Desk ManagerHerndon, VAEnsure the team is providing deskside IT, audio/visual equipment, video teleconference equipment, mobile phone and asset management support in a service desk environment for a Federal client at a high level. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Walk up Help Desk - Desktop Specialist KaylaTekWalk up Help Desk - Desktop SpecialistWashington, DCFull timeCertifications required:Requires a current 8140 IAT Level II (Intermediate or Advanced) certificate (CompTIA Security+).Security ClearanceActive DOD Secret clearance (final)Essential Job FunctionsCustomer Support: Greet walk-up customers promptly, listen actively, and serve as a positive, professional representative of the IT support team. Location: Joint Base Anacostia Bolling (JBAB), Washington, DC Shift: Day Shift Core hours: 6 am - 6 pm; Position Summary: The Walk-Up Help Desk Desktop Specialist provides in-person technical support at Joint Base Anacostia-Bolling (JBAB).
Help Desk Specialist TechFlow, Inc.Help Desk SpecialistArlington, VAToday, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government’s most demanding mission and business challenges. Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems.
Help Desk Specialist I (Tier I Agent – Internal) Aretec IncHelp Desk Specialist I (Tier I Agent – Internal)Ashburn, VAFull timePerform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to: CBP web‑based and client‑based applicationsEmail and messaging systemsMobile devicesHardware (printers, desktops, laptops, peripherals)Network connectivityWorkstation login and PIV card issuesRemote access, VPN, and DHS Workplace connectivityPerform password resets, account unlocks, and initial request intake in compliance with security policies. Help Desk Specialist I (Tier 1 Agent – Internal)CBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape.
Tier 2 Service Desk L2 Sharp Solutions IncTier 2 Service Desk L2Reston, VAFull timeRoutine Duties/Job Requirements:• Enter and manage technical support incidents in a ticketing system• Troubleshoot, identify, and resolve problems and escalating problems to appropriate systems engineers• Troubleshoot and resolve Tier 2 support issues via phone, email, remote desktop and on site, using remote desktop tools (Microsoft Remote Desktop, Bomgar)• Resolve issues and maintaining customer contacts according to a specified service level• Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity• Maintain and resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, etc. and provide on-site customer support and training• Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff• Add and delete user accounts and maintain groups as required• Log and report each service request and problem report. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).
Help Desk Tier II (DHA) Quadrant, Inc.Help Desk Tier II (DHA)Falls Church, VAExperience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred. Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
Sr. Information Systems Specialist Expert In Recruitment SolutionsSr. Information Systems SpecialistWashington, DCThe candidate should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting Client Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. At least five years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
Tier 1 HR Applications Help Desk Lead Knowledge Management, Inc.Tier 1 HR Applications Help Desk LeadWashington, DCFull timeThis position serves as the first-line operational lead responsible for ensuring exceptional customer service, timely incident resolution, workload management, and compliance with Service Level Agreements (SLAs).The Help Desk Lead coordinates daily activities, monitors ticket queues, assigns workloads, mentors team members, and serves as the primary escalation point for complex customer issues while working collaboratively with Tier 2 support teams, application owners, User Security Administration, infrastructure teams, and program management. Job Requisition: Tier 1 Human Resources Applications Help Desk LeadLocation: Washington, DC (currently onsite - biweekly) Customer: Department of StateSalary Range: Please provide your salary requirement Clearance: SecretPosition SummaryThe Tier 1 Human Resources Applications Help Desk Lead provides day-to-day leadership and operational oversight for a team of three Tier 1 Help Desk Specialists supporting Human Resources applications and systems.
Help Desk Specialist S2TechnologiesHelp Desk SpecialistWashington, DCFull timeDoD or federal IT support experience preferredRequired Security Clearance: Top Secret (TS) with SCI eligibilityRequired Certification(s): DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).Preferred Skills: Additional certifications (Network+, A+, MSCA/MCSE) preferred. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets.
Help Desk Manager E LogicHelp Desk ManagerWashington, DCE-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements.
Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
NewHelp Desk Specialist with TS/SCI Macpower Digital Assets Edge Private LimitedHelp Desk Specialist with TS/SCIWashington, DC$60,000–$65,000 / yearPosition Overview: The Help Desk Specialist will provide advanced technical support to end users across a wide range of systems and applications. This position requires an active TS/SCI clearance, a minimum of 5 years of experience in Information Technology or a related discipline, and compliance with DoD 8570.01-M
Defense Travel System Help Desk Technician II Essnova Solutions, Inc.Defense Travel System Help Desk Technician IIWashington, DCSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) PeopleNTech LLCPennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)Alexandria, VAThis position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
NewHelp Desk Level 1 (MUST HAVE DOD SECRET) Sandoval Technology Solutions LLCHelp Desk Level 1 (MUST HAVE DOD SECRET)Washington, DCThe primary responsibility of this role is to provide technical support and assistance to end-users, resolving issues related to hardware, software, and network systems. - Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
Senior Systems Administrator / Help Desk Engineer Ennoble FirstSenior Systems Administrator / Help Desk EngineerGaithersburg, MDAs a trusted technical expert, you will support both cloud and on-premises environments, provide advanced systems administration and end-user support, and collaborate with software engineers, DevSecOps specialists, cybersecurity professionals, and customer stakeholders to maintain reliable operations and continuously improve the user experience. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
NewLevel 1 Technician Compucom StaffingLevel 1 TechnicianMcLean, VA$18.70–$22 / hourRhode Island Applicants : THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW. Skills and Qualifications: Previous experience in desktop support, field services, help desk, or technical support roles preferred.
Help Desk Systems Administrator, Tier 1, 12-10pm (AE26080924) Advantage Engineering & IT Solutions IncHelp Desk Systems Administrator, Tier 1, 12-10pm (AE26080924)Annapolis Junction, MDRemoteFull timeMission essential position: May include work on holidays when required Core Responsibilities:Respond to user inquiries via phone, email, chat, or ticketing systemsLog and track support requests using help desk ticketing systemDiagnose and resolve basic technical issues related to hardware, software, and network connectivityProvide step-by-step guidance to users for troubleshooting common problemsEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system Technical Support Tasks:Install, configure, and update software on user devicesAssist with password resets, account lockouts, and access issuesSupport basic printer, scanner, and peripheral troubleshootingHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessoriesDocumentation & ReportingDocument and report solutions and procedures for recurring issues for leadership review. Certifications:IAT Level 1CompTIA A+ CECompTIA Network+ CETraining not acceptable to meet CE Requirement Requirements: High School diploma or GED with 10 years or experience;ORBachelors degree with 5 years of experience.
NewHelp Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527) Advantage Engineering & IT Solutions IncHelp Desk Systems Administrator, Tier 1, 6am-4pm (AE26081527)Annapolis Junction, MDRemoteFull timeMission essential position: May include work on holidays when required Core Responsibilities:Respond to user inquiries via phone, email, chat, or ticketing systemsLog and track support requests using help desk ticketing systemDiagnose and resolve basic technical issues related to hardware, software, and network connectivityProvide step-by-step guidance to users for troubleshooting common problemsEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system Technical Support Tasks:Install, configure, and update software on user devicesAssist with password resets, account lockouts, and access issuesSupport basic printer, scanner, and peripheral troubleshootingHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessoriesDocumentation & ReportingDocument and report solutions and procedures for recurring issues for leadership review. Certifications:IAT Level 1CompTIA A+ CECompTIA Network+ CETraining not acceptable to meet CE Requirement Requirements: High School diploma or GED with 10 years or experience;ORBachelors degree with 5 years of experience.
Help Desk Specialist II (Tier II – Advanced Support) Aretec IncHelp Desk Specialist II (Tier II – Advanced Support)Ashburn, VAFull timePerform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve 90% of tickets assigned to Tier II in alignment with AQL targets. Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD).