Position Overview: Verde is the number #1 Neapolitan Pizzeria and Craft Bar in the Canton (Baltimore Area). We are seeking passionate individuals that have a love for pizza, craft beer, wine and hospitality! We value our team members and there will be opportunity for growth since we have aspirations of expansion. Join now while we are building our platform (flagship) and we will offer you continued educational opportunities in Beverage, Food and Hospitality! Verde offers a competitive compensation package including healthcare benefits.
Responsibilities:
- Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
- Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
- Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
- Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
- Effectively use promotional strategies to enhance guest experiences and boost sales.
- Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
- Demonstrate proficiency in operating POS systems and handling various payment terminals.
- Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
- Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
- Perform additional duties as required to ensure the restaurant operates smoothly.
Key Qualifications:
- Minimum Two years in a FOH position with fine dining or a fast paced, upscale/casual restaurant
- Open availability to work flexible hours, including nights, weekends, and holidays.
- Self motivation and drive to succeed in a fast paced, high energy environment
- Desire to build customer relationships
- Strong work ethic and a sense of ownership
- Present themselves with a professional, polished and pleasant demeanor
- Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies..
- Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
- Strong communication skills, with the capability to follow and understand both written and spoken instructions.
- Able to effectively manage multiple tasks in a high-pressure environment.
- Comfortable working in tight spaces with varying noise levels and temperatures.
- Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.
About Us
Located in the popular neighborhood of Canton in Baltimore City, Verde is a casual, upscale, full-service trattoria specializing in authentic Neapolitan pizza and other Italian specialties. From an expansive list of traditional and creative wood-red pizzas, pasta, delicious calzones, fresh salads, and homemade desserts, the classic avors of Italy are offered throughout the menu, for dinner, lunch, and brunch. The bar features a variety of hand-selected domestic and imported wines, as well as an assortment of local and Italian craft beers and an award-winning cocktail program.