Server

Marion Miami | Brickell, Miami, FL

About Marion Miami

Located in the heart of Brickell, Marion Miami is one of Miami's premier dining and entertainment destinations, blending elevated cuisine, world-class hospitality, live entertainment, and vibrant energy into a truly unique guest experience. As part of the Mr. Hospitality family, Marion is known for delivering unforgettable moments through exceptional service, attention to detail, and a dynamic atmosphere.

We are seeking experienced, energetic, and hospitality-driven Servers to join our team and help create memorable dining experiences for our guests.

Position Overview

As a Server, you will be responsible for delivering exceptional food and beverage service while creating lasting guest connections. This role requires a strong knowledge of menu offerings, excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, high-volume environment.

The ideal candidate is passionate about hospitality, committed to excellence, and dedicated to providing every guest with an outstanding dining experience from arrival through departure.

What You'll Do

Guest Experience & Service Excellence

• Welcome and acknowledge all guests promptly, professionally, and according to Marion service standards.
• Provide attentive, knowledgeable, and personalized service throughout the dining experience.
• Anticipate guest needs and respond quickly and effectively to requests.
• Build meaningful guest relationships and create memorable experiences.
• Respond professionally to guest concerns and escalate issues when necessary.
• Maintain a friendly, upbeat, and hospitality-focused demeanor at all times.
• Demonstrate a commitment to guest satisfaction and continuous service improvement.

Food & Beverage Service

• Present menus and provide detailed explanations of menu items, ingredients, preparation methods, and pricing.
• Make recommendations and confidently guide guests through food, wine, cocktail, beer, and non-alcoholic beverage selections.
• Take and accurately enter guest orders into the POS system.
• Coordinate with kitchen and bar teams to ensure timely and accurate delivery of food and beverages.
• Utilize suggestive selling techniques to enhance the guest experience and maximize sales opportunities.
• Maintain comprehensive knowledge of all menu offerings, daily specials, and beverage selections.
• Ensure proper service standards, table maintenance, and course timing throughout service.

Alcohol Service & Beverage Knowledge

• Maintain knowledge of liquor, wine, beer, cocktails, and non-alcoholic beverage offerings.
• Verify guest identification and ensure compliance with all alcohol service regulations.
• Understand proper glassware, garnishes, and beverage presentation standards.
• Follow all responsible alcohol service practices and maintain awareness of local liquor laws.

Cash Handling & Operational Excellence

• Process guest payments accurately and in accordance with company policies.
• Ensure all signed receipts and required payment documentation are collected properly.
• Follow established cash handling procedures and maintain accountability for all transactions.
• Complete opening, running side work, and closing duties as assigned.
• Maintain assigned stations, service areas, and dining sections throughout the shift.
• Ensure tables, chairs, service stations, and dining areas meet Marion presentation standards.

Sanitation & Safety

• Follow all company sanitation, food safety, and workplace safety procedures.
• Maintain clean, organized work areas throughout the shift.
• Sanitize POS equipment, service stations, and guest service areas regularly.
• Report accidents, injuries, hazards, and unsafe conditions to management immediately.
• Complete all required safety and compliance training.
• Adhere to local health department regulations and company cleanliness standards.

Qualifications

Required

• Previous serving experience in a restaurant, hospitality, or upscale dining environment.
• Fluency in English; bilingual English/Spanish communication skills strongly preferred.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Working knowledge of food and beverage service standards.
• Ability to multitask and perform effectively under pressure.
• Basic math and cash handling skills.
• Experience using restaurant POS systems.
• Availability to work evenings, weekends, and holidays.

Preferred

• Experience in high-volume or upscale dining concepts.
• Alcohol Awareness or ServSafe Alcohol certification.
• Food Handler Certification (or ability to obtain certification as required).
• Wine, spirits, or cocktail knowledge.
• Prior hospitality experience within entertainment-driven restaurant environments.

What We're Looking For

Successful candidates will demonstrate:

• Passion for hospitality and guest satisfaction
• Strong sales and upselling abilities
• Excellent communication and listening skills
• Positive attitude and professional demeanor
• Strong organizational and time-management skills
• Ability to remain composed in high-pressure situations
• Attention to detail and accuracy
• Team-oriented mindset
• Strong work ethic, accountability, and reliability
• Cultural awareness and respect for diverse guests and team members

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to safely carry large food and beverage trays throughout a shift.
• Ability to bend, reach, stoop, and perform repetitive motions.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to work evenings, weekends, and holidays.

Professional Appearance Standards

• Maintain a professional appearance in accordance with Marion brand standards.
• Wear slip-resistant black shoes.
• Maintain excellent personal hygiene and grooming.
• Present a polished, professional, and guest-ready appearance at all times.
• Follow all company uniform and appearance guidelines.

Why Join Marion Miami?

• Competitive earning potential
• Growth and advancement opportunities within Mr. Hospitality
• Opportunity to work at one of Miami's premier dining and entertainment destinations
• Dynamic, high-energy team environment
• Ongoing learning and career development opportunities
• Collaborative culture focused on hospitality excellence

Equal Employment Opportunity

Marion Miami and Mr. Hospitality are committed to providing equal employment opportunities to all applicants and employees. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

If you are passionate about hospitality, enjoy building guest connections, and thrive in a fast-paced, service-focused environment, we'd love to hear from you. Apply today and become part of the Marion Miami team.