Service Coordinator

About the Role

This position involves coordinating the return of SEW-EURODRIVE products to the Dallas facility for repair, analysis, or restock. The coordinator will schedule repairs and analysis in the most expeditious manner to meet customer needs.

Pay Rate: $20.00 per hour

Shift: Day Shift- 8:00 am to 5:00 pm

Top five skills and abilities being sought for this job:

• Must be able to continuously meet the Company's production requirements.
• Ability to work in a fast-paced environment with continuous interruptions.
• Ability to organize workload for timely accomplishment of work.
• Possess strong overall office skills, including use of computers, their applications, and other office equipment.
• Ability to adapt to constant changes in priorities as set forth by customers.

Top five actual tasks being sought for this position:

• Issue RGA numbers to customers and associates for returned goods.
• Obtain accurate and detailed information relating to why goods are being returned.
• Provide accurate quotations for repair and/or restock of returned goods.
• Coordinate repairs with other SEW employees such and but not limited to SEW-EURODRIVE Sales Service personnel.
• Assist regional engineering with support documentation.

Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

A 10% shift premium is paid for 2nd and 3rd shift positions.

SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

There is no monthly premium required for Employee's coverage:

• Medical Insurance- Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
• Disability- Includes both Short Term Disability and Long Term Disability
• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
• Timely Evaluations with potential for a pay increase
• Paid Vacation- 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
• Holiday Pay- Twelve (12) paid holidays per year
• Retirement Benefits- Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
• Additional Paid Time Off (PTO) for hourly positions- Unused time is paid out annually
• Paid Parental Leave- To assist and support new parents with balancing work and family matters
• Onsite Clinic Services- On location medical services by licensed providers at no cost to employees
• Education Assistance Programs- Student Loan Repayment / Tuition Assistance options
• Counseling Resources- Easy and convenient access to professional counseling services online
• Wellness Resources- Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
• Uniforms/Subsidies- Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
• Safety Shoes- A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
• Employee Assistance Programs - program to help employees navigate challenging life circumstances

Additional job requirements and responsibilities would be discussed during the interview process.