Service Delivery Manager (DPO)

Job Description

Service Delivery Manager (DPO)

Chennai, Tamil Nadu

Job Summary

should have experience in end to end Order to Cash cycle

• should have good experience in Cash application process as Team Manager

10+ yrs exp

Key Responsibilities

Work as a Team Manager in the Cash Applications team. Key responsibilities would include :-

• Lead a team of Cash Applications Analysts, SMEs and Team Leads for the assigned AR Portfolio.
• Be the primary owner of teams performance and service levels
• Identify and lead efforts to execute process improvements and transformation opportunities
• Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)
• Be responsible to implement industry best OTC operational practises, identify tools and technology as applicable for the process
• Lead internal and external goverance for team performance and process health
• Be the process owner in Cash Applications team and provide guidance to overall team
• Drive operational excellence and responsible for people and performance management

Skill Requirements

Good communication skills

• Analytical & problem solving skills.
• Able speak and coordinate with other functions inorder to resolve the issues on time
• Prior Team handling and people management is mandatory
• Managing customer experience
• Stakeholder and change management

Other Requirements

Hands on experience in SAP(including invoicing, contracts, workflows)

• Preferable: Zendesk, Seibel CRM
• Experience in Workflow tools
• Experience in MS Office
• Experience in Visio (Creating process flows/Blue prints)

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.