Job Title: ServiceNow CSM Lead Developer / Architect Location: West Region (Hybrid – must work in West Coast time zone) Duration: 10+ Months GC AND USC/ W2 ONLY Employment Type: Contract
Overview We are seeking an experienced ServiceNow CSM Lead Developer/Architect to lead the implementation of ServiceNow CSM Pro+ and drive end-to-end delivery across multiple enterprise workflows. The ideal candidate will bring strong architectural expertise, hands-on technical leadership, and the ability to manage offshore teams while aligning solutions with business objectives and platform best practices.
Key Responsibilities
Serve as the Lead Architect for ServiceNow CSM Pro+ implementation.
Define overall solution architecture, including integration patterns, data models, and workflow design.
Lead technical design sessions, architecture reviews, and roadmap planning.
Oversee end-to-end delivery execution, ensuring quality, scalability, and adherence to ServiceNow best practices.
Translate business requirements into technical specifications and solution designs.
Collaborate with developers, administrators, and stakeholders to validate configurations and integrations.
Provide technical program management oversight, including timelines, risks, dependencies, and stakeholder communication.
Manage and guide offshore development teams to ensure successful delivery.
Support governance, documentation, and continuous improvement initiatives for the ServiceNow platform.
Required Skills & Qualifications
8+ years of experience with ServiceNow, including architecture and solution design.
Strong expertise in ServiceNow CSM Pro+ (Customer Service Management, case management, workflows, integrations).
Proven experience in technical program management or delivery leadership.
Solid understanding of ITSM, CMDB, and enterprise integration frameworks.
Experience leading cross-functional teams and managing complex enterprise programs.
Strong communication, leadership, and stakeholder management skills.
Numbers & Facts
Location
CA, CA
Skills
Architectural Servicesunmatched
Best Practicesunmatched
Case Managementunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Service Managementunmatched
Data Modelingunmatched
IT Service Management (ITSM)unmatched
Leadershipunmatched
Offshoringunmatched
Project/Program Managementunmatched
Requirements Managementunmatched
ServiceNowunmatched
Support Documentationunmatched
Team Lead/Managerunmatched
Technical Leadershipunmatched
Technical/Engineering Designunmatched
User Documentationunmatched
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