Snowsports Office Supervisor

Job Title: Snowsports Office Supervisor

Department: Snowsports School - Mountain Operations

Reports To: Snowsports Manager

Rate of Pay: Hourly $23.00/hour

Shift: Variable shifts 8 am - 6 pm. Must be available weekends and holidays

FLSA Status: Non-Exempt/Hourly/Seasonal

Prepared By: Snowsports Manager

Summary

The Snowsports School Office Supervisor oversees daily office operations to ensure excellent guest service and enhance the Sundance experience for guests, supervisors, and staff. This role serves as the central communication link between administrative office workflows and on-snow execution to deliver a seamless guest journey. The Snowsports office supervisor supports overall Snowsports operations by driving financial efficiencies, managing sales desk performance, maintaining partner program relationships, and generating critical operational reports.

Key Responsibilities

The Snowsports School Office Supervisor must execute the following responsibilities to ensure operational excellence, precise financial reporting, and high-quality service. Other duties may be assigned.

• Provide excellent guest service in a high-traffic environment, proactively answering questions and assisting Sundance guests with resort information and directions.
• Manage daily ski school office operations, including the oversight of accurate reservations, ticketing, rental add-ons, and private lesson scheduling.
• Ensure that Snowsports office operations enhance operational outcomes for the whole department to include guests, staff, and other employees.
• Complete and maintain current Standard Operating Procedures (SOP) for the Snowsports Office and the Snowsports staff.
• Effectively train clerks to Sundance Mountain Resort standards of service and excellence.
• Ensure that clerks are assisting Sundance Snowsports school guests properly through selecting lessons and following procedures.
• Maintain appropriate office staffing levels based on fluctuating business levels.
• Ensure that all operating systems, computer software (Seriusware/Accesso, etc.) are functioning properly and assisting the Snowsports Operation effectively.
• Manage and review instructor tip sheets daily to eliminate payroll discrepancies and guarantee on-time compensation.
• Provide clear communication with Sundance Mountain Resort guests and co-workers.
• Exhibit an applicable depth of knowledge for Snowsports school products and operational
• Work with other supervisors and staff in a pleasant and helpful manner.
• Delegate tasks positively and effectively with the Snowsports office staff, as needed to allow completion of primary duties.
• Provide pleasant and effective phone communication in accordance with Sundance Mountain Resort guidelines.
• Oversee participant waivers, ensuring all guests complete the required paperwork at check-in and diligently follow up on any missing signatures prior to activity participation.
• Collaborate with the Snowsports Programs Coordinator to ensure seamless operational logistics.
• Coordinate 4-pack lift ticket distribution, ensuring tickets are correctly loaded, organized by individual schools, and submitted to the Programs Coordinator a few days before program begins.
• Facilitate daily revenue reporting and reconciliation by generating, organizing, and scanning program specific barcodes on designated days to maintain financial tracking.
• Take a proactive role in preparation for key seasonal staff training, in adding organization and effectiveness to all aspects of staff effectiveness, hiring processes, paperwork, meeting materials and curriculum.
• As directed, assist other supervisors and staff in the production and distribution of key communication and training material, such as sign off sheets, lesson cards, training materials, and organization.
• Assist in the gathering, updating and distribution of Snowsports calendaring including dates, programs, and other key events.
• Guide the implementation and daily use of staff assignments, guest programs tracking, and daily assignment sheets and systems.
• Ensure the accuracy of daily financial and other transactions.
• Support the recycling program and assist and educate guests as needed.
• Share the Sundance story of land preservation and environmental commitment as the occasion arises.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience with Accesso/Seriusware software is highly recommended.
• Operate 2-way radios for communication to other staff.
• The employee must occasionally lift and/or move more than 25 pounds.
• Must be 18 years of age or older.

Benefits:

• Employee discounts on dining and resort amenities
• Season Pass

Disclaimer

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.