Sr. Account Manager

Job Description:

Job Title:  Sr. Account Manager

Location: Remote | CA
Reports to: Sr. VP, Group Account Executive

Employment Type: Full-time

This is an existing vacancy

About the Role:

This position supports sales by conducting data analysis, managing resources, and fostering client relationships. It plays a critical role in achieving JD Power automotive sales objectives through effective analytical and client support functions. The Sr. Account Manager serves as advocates, troubleshooters, and strategic collaborators, playing a pivotal role in driving success and fostering growth for both clients and JD Power.

In this role, you will:

• Work with Account Executives to keep the Salesforce pipeline organized and current, enabling precise forecasting, accurate revenue reporting, and the identification of white space opportunities.

• Collaborate with the finance department to ensure that new product entry fields in Salesforce are validated for precise reporting.

• Track and monitor monthly revenue deadlines to help make sure all required information is submitted on time.
• Support Accounting, and Finance to ensure revenue recognition is correct.

• Collaborate with Account Executives and Product/Solution teams to prepare comprehensive RFP responses that foster growth through new business opportunities.

• Collaborate with practice and Account Executives as they prepare statements of work, organize approvals from legal, finance, practice, and other relevant internal departments, support client reviews and negotiations, and ensure all contracts are accurately documented and activated.

• Assist Account Executives with contract negotiation with business teams, purchasing, and other internal teams.
• Manage daily client communication, responding promptly to all client needs, and provide timely updates for all JD Power products and services.
• Field client questions and gather information from various sources to provide requested information.
• Coordinate, attend and participate in various client meetings
• Work with all stakeholders to create customized research presentations with client-focused analysis and strategic recommendations.
• Coordinate client presentations and deliver products to clients directly and assist in project management of certain client opportunities.
• Manage client access to JD Power online platforms, deliverables, tools, etc.
• Coordinate training of clients on how to access and use our various tools and deliverables.
• Continuously look for and identify ways to standardize the process and reporting across the sales organization and work with appropriate stakeholders to implement improvements.

• Facilitate collaboration among the Sales, Product, and Solutions teams to optimize processes and effectively communicate client pain points, recommendations, and inquiries. This approach supports continuous improvement of our products and deliverables for clients.

• Participate in the development, testing, training, and implementation of new tools and systems used by the entire Sales team and throughout the company.
• Serve as a primary point of contact for key client relationships and help resolve complex client issues.
• Identify opportunities to strengthen client partnerships, increase client retention and support growth initiatives.
• Provide guidance and mentorship to newer members of the team.
• Support Account Executives in renewal and contract discussions by coordinating stakeholders, managing deliverables and helping drive successful outcomes.

Required Qualifications:

• High school diploma or equivalent required; Bachelor's degree preferred.
• 5-8 years of customer service experience in the automotive industry
• Demonstrate experience in customer service and account management.
• Demonstrated experience managing complex client relationships and multiple priorities simultaneously.
• Experience supporting contract renewals and cross-functional initiatives.
• Analytical and problem-solving mind
• Strong communication and interpersonal skills
• Customer focused
• Effective time management
• Negotiating skills
• Experience using Excel, Microsoft Teams, Salesforce, PowerPoint

Preferred Qualifications:

• Passion for understanding client needs and delivering exceptional service.
• Strong communication, relationship-building, and negotiation skills.
• Positive, solution-oriented approach to resolving challenges.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong business acumen with a curiosity to understand the broader picture.
• Ability to quickly learn and maintain knowledge of a diverse product and service portfolio.
• Commitment to client success and achieving business results.

Compensation and Benefits

This position has a starting salary range of USD $96,000 - $113,000per year. The range represents what we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits. Benefits vary by country and employment status.

Why Join JD Power

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.

·       We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.

·       We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.

·       We make things easy. We turn complexity into clarity so teams can act faster and with confidence.

·       We get it done. We focus on execution, accountability, and results.

·       We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.

Equal Opportunity & Accommodations

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

JD Power is committed to providing reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs under applicable local laws. Please contact

careers@jdpower.com

Data Privacy

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.  

Applications

Candidates must be legally authorized to work in the country where employment is offered. JD Power does not provide employment sponsorship for this position.

This position is posted exclusively on https://www.jdpower.com/business/careers and select trusted job boards such as LinkedIn or Indeed. All official communication comes from email addresses ending in @jdpower.com or @jdpa.com. We will never ask for payment, equipment purchases, or upfront fees. We may take additional steps to verify candidate information to protect the integrity of our recruitment process.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.