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Sr. End User Support Specialist Billerica, MA

Phantom Staffing
  • Billerica, Massachusetts
  • Autofill and Review
30+ days ago

Job Description

Requirements:

  • 7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accounts

  • Associates Degree in a technology related field or equivalent experience or A+ certified or similar

  • Hands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requests

  • Experience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policy

  • Experience with Exchange Online mailbox management, calendaring, and synching across multiple clients

  • Excellent written and verb

Numbers & Facts

LocationBillerica, Massachusetts

Skills

  • Atlassian JIRAunmatched
  • Calendar Managementunmatched
  • CompTIA A+unmatched
  • Desktop Administrationunmatched
  • Help Deskunmatched
  • Identify Issuesunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Exchange Serverunmatched
  • Microsoft Internet Explorer Browserunmatched
  • Microsoft Outlookunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows System Administrationunmatched
  • Mobile Operating Systemunmatched
  • Office Suitesunmatched
  • ServiceNowunmatched
  • Single Sign-On (SSO)unmatched
  • System Center Configuration Manager (SCCM)unmatched
  • Writing Skillsunmatched

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