Act as the primary point of contact for assigned customer accountsManage customer orders, inquiries, and follow-ups to ensure accurate and timely fulfillmentCoordinate closely with internal teams such as production, operations, and logistics to meet customer needsMonitor order status, resolve issues, and proactively communicate updates to customersBuild and maintain strong, long-term customer relationshipsAddress customer concerns and escalate issues as needed to ensure resolutionMaintain accurate customer and order records within internal systems. Experience in customer service, account management, or a similar client-facing roleBackground in the packaging industry strongly preferred; experience in manufacturing or a related industry also consideredStrong communication and relationship-building skillsHighly organized with the ability to manage multiple accounts and prioritiesComfortable working cross-functionally in a fast-paced environmentProficient with ERP systems, CRM tools, or order management systems.