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Description
Our Team
Our team supports the Network Operations Center (NOC) and Stations Operations Center (SOC) by delivering tools and technology that improve operational performance and the customer experience by minimizing delays and cancellations. By building business-critical, top-tier applications, we work at the forefront of the operation with a direct impact on our customers. Continued investment and focus in this space create a steady stream of products and projects that challenge and develop the team.
Job Overview and Responsibilities
The Senior Manager - IT, Application Development leads a development team responsible for the continued design and development of products focused on communication and collaboration across operational teams. This role collaborates extensively with business partners to design, develop, and integrate user interfaces and services that meet business needs. The position has a strong focus on Agile development, innovative thinking, and robust technology delivery, with the opportunity to influence innovation within the NOC/SOC space.
- Establish and maintain strong business relationships with senior and operating-level business leaders.
- Understand business processes and recommend improvements by leveraging existing IT capabilities, enhancing current capabilities, and defining new strategic IT capabilities.
- Stay informed of business strategy, goals, objectives, and operational performance.
- Serve as a thought partner engaged with business owners and business process development.
- Act as the point of contact and facilitate work request demand and prioritization.
- Educate business partners on the roles, responsibilities, processes, and deliverables required for effective delivery of new technology solutions.
- Escalate, assist with, and follow through on the resolution of issues related to technology solution delivery.
- Partner with the business to ensure effective completion of deliverables and tasks, including business requirements, scope management, training, business change management, and deployment.
- Interact directly with clients and support team members across the IT organization.
Delivery and Support
- Gain and maintain alignment with business partners on delivery success criteria.
- Provide effective project management and deliver work requests and projects within committed budget, schedule, and quality expectations while meeting overall department performance goals.
- Identify resource needs, secure commitments, and monitor deliverables from internal and external service provider teams.
- Provide cost estimates and business case updates.
- Ensure technology solutions comply with architectural standards.
- Communicate progress to senior IT and business leadership.
- Organize and maintain the performance of application issue management in accordance with agreed service-level agreements (SLAs).
- Make decisions within the discipline and escalate issues that cannot be resolved to the Managing Director.
- Understand and follow all enterprise operating policies and procedures.
IT Process Management and Administration
- Manage the administration of 10-25 IT professionals, either as direct reports or sourced resources, including HR administration, salary administration, and time reporting.
- Define and prioritize work; allocate resources; and track and report the status of assignments, projects, and programs.
- Manage budgets and costs for projects and programs.
- Ensure IT application development process disciplines and standards-including solution delivery, project management, work requests, and quality assurance-are established, effectively managed, and consistently performed.
- Provide information and periodic updates that support overall IT performance metrics, monthly project status reporting, and quarterly resource planning reviews.
Qualifications
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
- 5 to 10 years of IT and business/industry work experience.
- At least 12 months of leadership experience managing multiple large, cross-functional teams or projects and influencing senior-level management and key stakeholders.
- Advanced technical and business knowledge of the software development life cycle, quality assurance, project management, and related disciplines and processes.
- Must be legally authorized to work in the United States for any employer without sponsorship.
- Reliable and punctual attendance is an essential function of the position.
Preferred Qualifications
- More than five years of application development experience, including object-oriented programming, ASP.NET, .NET, REST, MVC, SQL, JavaScript, or related technologies.
- Experience managing continuous integration and continuous delivery (CI/CD) pipelines.
- Strong knowledge of and experience migrating applications from on-premises environments to the cloud.
- Robust understanding of application security and vulnerability fundamentals, personally identifiable information (PII), identity and access management (IAM), and the OWASP Top 10.
- Four to six years of technical leadership experience managing multiple large, cross-functional teams or projects and influencing senior-level management and key stakeholders.
- Advanced technical and business knowledge of secure software development life cycle (SDLC) frameworks, quality assurance, project and product management, and related disciplines and processes.
- In-depth applied knowledge of Agile software development methodologies, such as Scrum, Kanban, and Extreme Programming (XP).
- Demonstrated understanding of the capabilities and limitations of generative AI tools, with the ability to use them effectively for research, analysis, content creation, and problem-solving; validate AI-generated outputs using critical thinking; and follow company policies concerning responsible AI use, data privacy, and security.
- Proven expertise in designing and implementing highly complex IT solutions.
- Awareness of industry best practices and the ability to conduct research that drives innovative solutions.
- Ability to manage external vendor relationships professionally and in United's best interests.
- Passion for detail and quality in delivery.
- Strong planning and organizational skills with a proven track record of ownership and delivery.
- Ability to work independently and remain self-motivated.
- Excellent problem-solving, critical-thinking, interpersonal, collaboration, written, and verbal communication skills, with the ability to present ideas clearly to technical and non-technical audiences.
- Master's degree in Computer Science, Mathematics, Information Systems, or another related field.
- Airline or maintenance, repair, and overhaul (MRO) experience.
- Experience managing offshore or nearshore resources and teams.
The base pay range for this role is $140,600.00 to $183,108.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com