Sr Patient Administrative Coordinator

Sr Patient Administrative Coordinator

86719BR

Pediatrics-GI/Nutrition

testing

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Status

Full-Time

Standard Hours per Week

40

Job Category

Administration,

Regular, Temporary, Per Diem

Regular

Pay Range

$21.47-$33.55 Hourly

Office/Site Location

Boston

Remote Eligibility

Part Remote/Hybrid

Job Posting Description

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Position Summary:

Coordinates and facilitates administrative processes and services at a center or program necessary to deliver and support the care for patients with chronic disease. Serves as the center or program's point person for managing the prior authorization process for treatments involving specialized medicines and medical procedures across providers in multiple specialties. Coordinates communications and services with insurance companies, medical device and supply companies, and specialty pharmacy companies in support of providers' care. Provides training and guidance to center/program staff on related administrative processes and procedures.

Key Responsibilities:

Authorizations

• Manages the authorization process for a significant variety of medicines, specialized treatments, medical procedures, etc. for patients across multiple providers and specialties. Prepares letters of medical necessity based on physician's notes.
• Under supervision, coordinates with insurance companies, specialty pharmacies and patient's families for the delivery of the specialized treatments during clinic visits.
• Coordinates appeals with clinicians and patient families by preparing letters of appeal or connecting the clinician directly with the insurance company.
• Serves as point of contact and subject matter expert on the process for obtaining and responding to additional requests for prior authorizations across relevant insurance companies for supported clinical area. Coordinates as necessary with pharmaceutical companies to improve processes for obtaining authorizations for the most complex drugs.

Patient Encounters

• Answers, screens and routes a high volume of phone and email inquiries from patients and families and external companies in coordination of services. Records and forwards messages and triages calls to nurses, physicians and numerous other providers for urgent information or services.
• Responds to patient's concerns and needs within scope of knowledge and authority and in accordance with our best practices and procedures. Responds to situations requiring escalated service response, ensuring the appropriate providers and parties across multiple specialty areas are made aware of concerns and follows up to ensure resolution.
• Schedules patient encounters and procedures to coordinate within and across providers in multiple specialties. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Verifies patient demographics, insurance/payment and referral information for patient encounters.
• Collects and organizes medical records, information, materials and supplies required for admissions or encounters. Prepares requisitions and other standard forms as requested by clinician or supervisor.

Training

• Participates in the development of training programs to update staff on department/hospital processes particularly as it relates to prior authorization for treatments, drugs and medical procedures.
• Trains, orients and cross-trains clinic staff in department systems, processes and terminology.
• Demonstrates high-level problem resolution skills. Provides assistance to other support staff in evaluating and resolving problems and issues.
• Serves as a resource on clinic/service/unit operations and procedures, payer and billing requirements and related matters.

Process Improvement

• Actively participates in and contributes to departmental and organizational initiatives and projects with a focus on continuous process improvement.
• Recommends and assists in implementing change in internal systems and procedures

Minimum Qualifications

Education:

• High School Diploma or GED

Experience:

• 2 years of experience including healthcare or health insurance setting working with prior authorization.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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