Starbuck's Shift Supervisor

The Starbuck's Shift Supervisor in Thelma's Deli located in Louisville's iconic Galt House Hotel, will play a pivotal role in ensuring the efficient and smooth operation of the café. This position is responsible for supervising and leading the barista team, providing exceptional customer service, and maintaining high-quality coffee and beverage standards.

The Starbuck's Shift Supervisor helps create a welcoming and enjoyable environment for customers while ensuring that the café runs effectively during their shift.

Essential Job Functions and Responsibilities

Safety and Environmental Performance:

• Lead the safety effort by personal example.
• Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses.
• Adhere to SOPs and other work procedures as required to assure guest satisfaction and consistency to our customers.
• Immediately report all injuries to the supervisor or manager on duty and to the security manager on duty

Work Requirements:

Supervisory Duties: As a Starbuck's Shift Supervisor, you are responsible for leading and overseeing the barista team. This involves providing guidance, coaching, and feedback to team members to ensure smooth operations during your shift.

• Beverage Preparation: You should be proficient in the preparation of a variety of coffee and other beverages. This includes knowledge of coffee machines, espresso shots, milk frothing, and the creation of specialty drinks.
• Customer Service: Exceptional customer service is a priority. You must interact with customers in a friendly and professional manner, taking orders, addressing inquiries, and resolving any issues or concerns promptly.
• Quality Control: Maintaining high standards for beverage quality, presentation, and consistency is crucial. Ensure that all drinks are prepared to company standards and that customers receive a consistently excellent product.
• Training and Development: Assist in training and developing barista staff, helping them improve their skills and knowledge about coffee, beverages, and customer service.
• Shift Management: Responsible for the overall operation of the coffee shop during your shift. This includes opening and closing duties, managing staffing levels, and ensuring a clean and organized workspace.
• Inventory Management: Keep track of inventory levels, including coffee beans, syrups, pastries, and other supplies. Ensure that there are enough resources to meet customer demand and avoid running out of essential items.
• Health and Safety Compliance: Adhere to and enforce health and safety regulations, including food safety practices, cleanliness standards, and proper maintenance of equipment. Make certain that all staff members follow these guidelines.
• Cash Handling: Manage cash registers, handle cash transactions accurately, and maintain proper records of sales and financial transactions in accordance with company policies.
• Shift Scheduling: Assist in creating and managing employee shift schedules, ensuring that staffing levels are appropriate to meet the needs of the café, especially during peak hours and high occupancy in the hotel.
• Reporting: Provide regular updates and reports to higher management on shift activities, performance metrics, and customer feedback.
• Problem Solving: Be ready to address and resolve any issues that may arise during your shift, such as customer complaints, equipment malfunctions, or staffing concerns.
• Policy Adherence: Ensure that all employees follow company policies and guidelines, including dress code, conduct, and other established standards.
• Flexibility: Be prepared to work various shifts, including evenings, weekends, and holidays, as necessary.

Qualifications:

• 1-2 Years of experience in a supervisory role, preferably in a café, coffee house or restaurant environment
• Understanding of coffee house operations
• Experience with payroll management
• Must be able to communicate clearly with fellow associates & managers.