Strategic Account Manager

Location: Preferred either Boston (in office, 3 days/ week) or Chicago (remote)

Join a high-growth, mission-driven tech company that's transforming the future of work

Reports to: VP of Sales and Solutions Consulting

About Blink

We're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands. With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like Domino's, JD Sports and McDonald's.

As we scale, we're looking for a Strategic Account Manager to join our team and ensure our top-tier clients realize maximum value from our solutions.

The Role

As a Strategic Account Manager, you will serve as the primary point of contact for our most valuable enterprise customers. Your mission is to build trusted relationships, drive product adoption, and identify strategic opportunities for growth and expansion. You will act as a consultative partner, helping clients align our technology with their HR strategies to achieve measurable business outcomes.

What You'll Be Doing

• Executive Mapping: Build and maintain strong, long-lasting relationships with key stakeholders across client organizations.
• Account Strategy & Growth: Create and execute account plans that drive adoption, retention, and expansion.
• External Partner Collaboration: Leverage existing relationships with Workday, ServiceNow, and other key technology partners to uncover opportunities for impactful integration use cases.
• Cross-Functional Collaboration: Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs.
• Performance Tracking: Monitor client health and usage data to proactively identify risk and opportunity areas.
• Executive Reporting: Deliver regular business reviews and strategic insights to client leadership and internal teams.