We're looking for a Strategic Account Manager who knows how to build real relationships — the kind where clients call you first, not last. In this role, you'll own a portfolio of our most strategic clients, serving as their primary advisor and the person responsible for protecting and growing that revenue.
What makes this role distinct is the depth of responsibility it carries. You'll be managing complex, multi-stakeholder relationships across HR leaders, CFOs, and executives — all while coordinating internally to deliver on our partnership.
IN THIS ROLE YOU WILL
- Own a portfolio of strategic accounts — tracking relationship health, anticipating risks, and driving retention above 94% through proactive engagement and coordinated internal support.
- Lead quarterly strategic consults with each client — going beyond service updates to understand their business goals, workforce challenges, and how ProService can deliver measurable impact.
- Identify and act on growth opportunities within your book — starting with cyber cross-sell — to deepen product adoption and increase the value clients receive from the partnership.
- Cultivate client advocates who generate qualified referrals — targeting at least one new qualified first meeting per month from your existing portfolio.
- Coordinate with service, compliance, and specialist teams to resolve escalations, communicate sensitive issues directly with clients, and ensure seamless delivery across the partnership.
- Maintain accurate, up-to-date account intelligence in CRM — tracking sentiment, engagement history, and risk signals to enable confident, proactive decision-making.
WHAT YOU'LL BRING TO THE TEAM
We're looking for someone with demonstrated success managing complex client relationships or high-value accounts — ideally in a consultative, B2B environment. Prior experience in HR, payroll, or PEO services is a plus but not required. What matters most is how you operate: ownership, accountability, and a consistent drive to deliver.
- You've owned a book of business and can speak to specific retention or growth outcomes you drove. You can walk through how you turned a dissatisfied client into an advocate — what you identified, how you acted, and what changed.
- You're comfortable in the room with senior stakeholders — HR leaders, CFOs, and executives — and know how to read what they actually need, not just what they say. You've navigated a conversation where the stated concern wasn't the real concern, and you adjusted your approach accordingly.
- You treat your CRM like a strategic tool, not an afterthought — your pipeline and account notes reflect real insight, not checkbox updates. You've used account health data to get ahead of a risk before it became a problem.
- You hold yourself to a high standard and take ownership of outcomes, even when things go sideways. You've had to deliver difficult news to a client on behalf of your company — and you managed conversations in a way that protects the relationships.
- You can juggle a diverse, active portfolio without losing the thread on any account. You've managed 20+ accounts simultaneously and have a system to organized and prioritized effectively.
IS THIS ROLE RIGHT FOR YOU?
This is a high-accountability relationship management role where retention, revenue growth, and client satisfaction are your scoreboard — not just goals. You'll carry a real book of business, manage relationships across multiple decision-makers, and be the person ProService trusts to navigate both the wins and the difficult conversations. Proactive engagement, strong organization, and the ability to manage complexity across a portfolio are non-negotiable.
Worth knowing: this isn't a reactive support role — you're expected to drive the agenda with your clients, not respond to it. You'll also occasionally handle sensitive conversations on behalf of internal teams when errors, compliance issues, or billing discrepancies need to be addressed directly with clients. While this role offers real autonomy, success requires consistent follow-through and deep familiarity with every account in your book.
WORK LOCATION
This role is based out of our Hawaii Kai office. We offer a flexible hybrid schedule that gives you the structure of in-person collaboration with the flexibility of remote work. We are in office Tuesday – Thursday; with the choice to work remotely on Monday & Friday.
COMPENSATION
The base compensation for this position is $99,000.00 to $125,000.00 per year depending on experience and qualifications.
WHY PROSERVICE
ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawai'i’s Best Places to Work for 20 consecutive years, we’re a team of high performers united by one mission: Empowering Employers to Succeed in Hawai'i.
- A PROhana unlike any other. We assume the best in each other, give feedback focused on what’s right—not who’s right—and show up every day. This isn’t just a workplace. It’s a community.
- Do work that matters. You’ll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table.
- Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.
- Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle.
- Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.