Success Coach

Success Coach

Salary

$51,610.79 Annually

Location

Northwest State Community College - Main Campus, OH

Job Type

Full-Time

Job Number

00239

Department

Learner Services

Opening Date

11/02/2026

GENERAL PURPOSE

This position will assist in the implementation of the TRIO Student Support Services (SSS) program to promote academic success, degree/certificate completion, and transfer to a four-year university or college. This individual will support and coordinate projects and activities of the TRIO SSS program. The TRIO SSS Coach will serve as a positive college ambassador to learners, staff, and the community. This position is contingent on the TRIO SSS grant's funding.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Participate in recruitment efforts through events, marketing, and outreach.
• Build awareness to faculty/staff on the TRIO project through fact sheets, campus events, or meetings.
• Conduct orientation for TRIO learners to onboard into the program.
• Develop a holistic assessment of the learner's needs, abilities, and barriers.
• Design and conduct workshops for learners.
• Connect learners to college and community resources such as tutoring, academic advising, financial aid, registrar, career services, accessibility services, and transfer opportunities.
• Ongoing case management, follow-up, and retention initiatives that ensure learner success.
• Meet individually with learners for coaching sessions regularly.
• Participate in and assist the team with special projects and events.
• Update and maintain information in student tracking software to monitor the program's progress and goal attainment.
• Provide learner feedback and assessment data to the program director as needed.
• Participate in professional development activities as requested by the Program Director.
• Maintain confidentiality of student records and other confidential or sensitive information.

MINIMUM QUALIFICATIONS

Education and Experience:

• Bachelor's degree in education, counseling/student services or closely related field required; master's degree preferred.
• 2 years' experience preferred in working with similar projects or programs for disadvantaged individuals.
• Experience and ability to teach a topic or key concept for academic success to students in the TRIO program.
• It is preferred that this position is filled with an individual that has personal experience in overcoming barriers similar to those confronting the program participants and/or experience working with learners in higher education who are first-generation students, low-income, or have a disability.

Necessary Knowledge, Skills, and Abilities:

• Training or experience in programs that promote persistence, transfer, and graduation rates.
• Strong and effective personal communication and presentation skills.
• Demonstrated ability to work with diverse groups of people.
• Knowledge of how to meet the needs of at-risk populations.
• Excellent computer skills as appropriate for the area, as well as having the ability to update skills based on new computer technology. This includes proficiency in the Microsoft Office Suite programs.
• Ability to work independently and collaboratively with others or in teams.
• Preferred experience with Student Information Systems and Learning Management Systems.
• Ability to prioritize tasks and problem-solve.
• Ability to travel to various locations.

SUPPLEMENTAL INFORMATION

SUPERVISION EXERCISED

None.

RESPONSIBILITY FOR PUBLIC CONTACT

The position frequently meets or is in contact with current, former and prospective students and the general public, guidance counselors, and government agencies.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Northwest State Community College is an Equal Opportunity Employer and educator that does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability or military status in employment or the provision of services.

In accordance with the Americans with Disabilities Act, it is the policy of Northwest State Community College to provide reasonable accommodations to persons with disabilities. When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the Human Resources office at the time he/she is contacted so that proper arrangements can be made for the interview.

Employer Northwest State Community College

Address 22600 S.R. 34

Archbold, Ohio, 43506

Phone 419-267-1425

Website https://northweststate.edu/