Supervisor - Day-Ahead Market (DAM)

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. JOB SUMMARY Supervises a team responsible for the reliable and efficient operation of the ERCOT Day-Ahead Market (DAM) in accordance with ERCOT Protocols, Operating Guides, and market procedures. Oversees daily market execution activities, market validation, operational readiness, issue resolution, stakeholder communications, and implementation of market enhancements affecting DAM processes. Coordinates with internal departments, Market Participants, vendors, and regulatory stakeholders to ensure accurate market operations and timely communication of market outcomes. Provides leadership and technical expertise regarding DAM operations, market systems, protocol interpretation, and market design initiatives. Supports strategic improvements to DAM processes and systems while ensuring compliance with ERCOT market rules and stakeholder expectations. Provides leadership during emergency operations and supports the implementation of protocol and market rule changes impacting the Day-Ahead Market. JOB DUTIES Responsible for hiring, coaching, training, and performance management of staff. Schedules work assignments and manages daily operational priorities. Reviews and approves staff timesheets and leave requests. Oversees daily Day-Ahead Market operations, ensuring market timelines and deliverables are completed accurately and on schedule. Supervises the validation and publication of Day-Ahead Market results, including energy awards, Ancillary Service awards, congestion impacts, and associated market outputs. Leads and coordinates investigation and resolution of DAM operational issues, market anomalies, and system performance concerns. Coordinates with IT, Operations, Market Analysis & Validation, Network Modeling, Settlements, Credit, and other ERCOT departments to support DAM-related activities and initiatives. Ensures compliance with ERCOT Protocols, Operating Guides, business procedures, and market rules related to DAM operations. Evaluates market outcomes and operational performance to identify process improvements, system enhancements, and opportunities for increased market efficiency. Leads readiness activities and oversees testing, implementation, and operational readiness activities for DAM system releases, protocol revisions, NPRRs, SCRs, and market enhancements. While ensuring business processes, procedures, and systems are aligned with stakeholder-approved requirements. Reviews and approves business requirements, operational procedures, test plans, and documentation associated with DAM systems and processes. Serves as a subject matter expert for Day-Ahead Market operations and provides guidance to internal stakeholders, Market Participants, regulatory agencies, and ERCOT committees. Supports stakeholder engagement activities, including preparation and review of presentations, reports, and responses related to DAM operations. Monitors key operational metrics and develops reporting to support management decision-making and market transparency. Coordinates Day-Ahead Market activities with Real-Time Market, Congestion Revenue Rights (CRR), and Settlements functions to ensure consistent market operations, accurate market outcomes, and effective issue resolution across market systems and processes. Provides operational leadership and readiness support during emergency conditions, grid reliability events, and abnormal system operations affecting Day-Ahead Market execution. Develops and maintains comprehensive knowledge of ERCOT market systems, market operations, system integrations, and industry trends. Identifies and implements best practices to improve operational effectiveness, market performance, and customer service. Performs other duties as assigned. EXPERIENCE Requires minimum 5 years job related work experience and 1 year in a leadership role preferred in excess of degree requirements. Minimum years of job related experience can include time in leadership roles. Knowledgeable in the modeling of transmission systems, energy markets, utility operations, and/or LMP markets. Prior experience supervising or leading a team or projects preferred Experience in wholesale energy markets, electric utility operations, power systems, or related industry experience. Experience with organized electricity markets, market operations, market analysis, or energy scheduling processes preferred. Supervisory or leadership experience preferred. Demonstrated analytical and problem-solving skills. Experience with business applications and data analysis tools such as SQL, Python, Excel, Power BI, or similar tools preferred. Knowledge of ERCOT Protocols, market design, and wholesale market operations preferred. EDUCATION Bachelor's Degree Electrical Engineering, Technology, Business Administration, Mathematics, Economics, or related discipline (Required) or a combination of education and experience that provides equivalent knowledge to a major in such fields is required WORK LOCATION: There are requirements in this role that will be required to be performed on-site. It is estimated that your business area will require this position to be on-site at least (2) days per week. Circumstances and business needs may require you to be on-site more often. On-site requirements are at the discretion of Management. Remote work schedules shall be performed within Texas. Log-ins during out of state business travel, and any temporary remote work arrangements that have been submitted and approved in Workday by HR. The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. #Hybrid #LI-IV1 ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law. Expected Salary Range: $144,000 - $198,000 The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 27 million Texas customers - representing about 90 percent of the state's electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 54,100 miles of transmission lines and 1,250 generating units. ERCOT also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. ERCOT's members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers,) and municipal-owned electric utilities. ERCOT offers an excellent benefits package, which includes health, dental, vision, life insurance, long/short-term disability insurance, long-term care insurance, Section 125 Flexible Spending Account, and a Retirement Savings Plan. The medical, dental, vision, and quality-of-life benefits offered by ERCOT are second to none. Full-time employees are eligible to enroll in benefits on the first of the month following the date of hire. Additionally, 401(k) plans are available to help employees plan for the future. The ERCOT Internship Program provides college students the opportunity to develop their skills in a professional work environment. Each intern will receive unique projects and assignments that aim to solve real challenges facing the electric industry. ERCOT internships provide professional learning experiences that offer meaningful, practical work related to each student's desired career path. Eligible candidates should be enrolled in an academic bachelors or post graduate degree program maintaining a GPA of 3.0 or higher. The ERCOT Engineer Development Program (EDP) is a 12- to 16-month, self-paced program geared toward entry-level engineers looking to start a career in the power industry. Through the program, an EDP Engineer receives one-on-one mentoring, specialized training, and exposure to the work performed by each of the engineering groups at ERCOT. The program allows engineers to develop the fundamental skills necessary to reach their full potential while gaining an understanding of the types of engineering work ERCOT has to offer. EDP management supports participants each step of the way as they progress through the program. Upon completion, graduates are placed as full-time engineers within one of ERCOT’s engineering groups. The GMS Development Program (GDP) is designed to provide entry-level and early career professionals with the skills necessary to become successful Power System and Computer Engineers. The program, which is based in ERCOT’s Grid and Market Solutions (GMS) Department, will provide experience in day-to-day work and instruction in the fundamentals of electric power systems engineering, grid and market applications, software programming, and IT service and operations management. The GDP offers one-on-one mentoring, training, field trips, and special assignments. These assignments allow GDP engineers to become knowledgeable and familiar with the various business areas at ERCOT. The GMS leadership team prepares GDP engineers for a future career at ERCOT in power systems and computer engineering. The System Operator Development Program (ODP) is intended to combine real-time daily operations in an exciting work setting to prepare participants with the vital skills necessary to be successful in such a critical position — providing 24x7x365 on-demand support to manage the flow of electric power to more than 26 million Texas customers. If you are new to the industry, this program introduces you to the Bulk Electric System by combining introductory courses with the NERC Certification Exam Preparation Program in preparation to pass the NERC Certification Exam.