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Support Operations Specialist - Global Sales
SHI International
- Somerset, New Jersey
- 30+ days ago
- $50,000–$70,000 Per Year
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Skills
- Auditingunmatched
- Campaignsunmatched
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Support/Serviceunmatched
- Data Managementunmatched
- Detail Orientedunmatched
- Diversityunmatched
- Help Deskunmatched
- International Businessunmatched
- International Salesunmatched
- Leadershipunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
- Operational Supportunmatched
- Power BIunmatched
- Presentation/Verbal Skillsunmatched
- Reporting Skillsunmatched
- Salesunmatched
- Sales Operationsunmatched
- Sales Supportunmatched
- Team Playerunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Writing Skillsunmatched
Description
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Global Sales Support Operations Specialist will support Global Sales to drive operational excellence by assisting with maximizing tool optimization. This position will focus on CRM-based activities, data management, enhancement of CRM processes, and Power BI.This position will report to the Global Sales Sr. Director of Operations within the Global Sales Support department. This position is required to report to the SHI Somerset, NJ location.Role Description
Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.
Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.
Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.
Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.
Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuringthecorrect assignment of Business Unit Leaders.
Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps.
Review andmaintainthe accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies.
Perform audits for account and contact record completeness, generate reports on Global Business Unitprogress, and communicate effectively with users on necessary action items.
Behaviors and Competencies
Accountability – Takes ownership of outcomes and delivers commitments with reliability and integrity.
Adaptability – Adjusts quickly to shifting priorities, maintaining effectiveness under change.
Collaboration – Works effectively with diverse teams to achieve common objectives.
Continuous Improvement Mindset – Actively identifies opportunities to enhance processes and performance.
Attention to Detail – Maintains accuracy and precision in planning, reporting, and execution.
Skill Level Requirements
Organizational skills with a keen eye for detail
Ability to work independently as well as in a team environment.
Proactive, driven,and positive work attitude
Superior time management skills
Strong written and verbal communication skills
Other Requirements
Minimum of 2 years in SHIsales or sales support role
Bachelor’s Degree
Fluency inSHI-brandedCRMtool
Strong understanding and working knowledge ofSHIsales structure, systems,and processes.
Analytical and detail-oriented
Proficiencyin MSOfficetools – Outlook, Word, Excel,and PowerPoint
Preferred Skills& Qualifications:
MicrosoftDynamics - CRM
Experience with Power BI
The estimated annual pay range for this position is $50,000 - $70,000 base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Numbers & Facts
| Location | Somerset, New Jersey |
| Industry | Computer Software |
| Salary | $50,000–$70,000 Per Year |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1989 |
| Website | https://www.shi.com/ |
About Company
Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $8.5 billion global provider of information technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer support have made SHI the complete IT hardware, software and professional services solution provider it is today.
Under the guidance of our current ownership for nearly 30 years, SHI has never been faced with a merger or acquisition that could distract us from supporting our customers. Remaining focused on the job at hand has allowed us to forge long-term relationships with the clients and OEM partners who remain our most loyal and ardent supporters. The most important metric by which success can be measured - the rate at which we retain our customers - is 99%, ranking SHI among the highest in our industry or any other!
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